Automating Customer Care Troubleshooting and Diagnostics
The Rise of Automation for Customer Care In recent years, we’ve seen a rapidly growing adoption of all kinds of intelligent tools, from artificial intelligence...
Bulb Technologies Welcomes Luc Cavelier as CSO
Leadership team changes Regional technology leader, Bulb Technologies, is excited to announce that Luc Cavelier is joining its leadership team. Cavelier also holds a position...
Bulb & Agama’s innovative solutions support A1 Hrvatska in its digital transformation
A1 Hrvatska case study In recent years, customer habits and expectations have rapidly changed and evolved. As a result, operators and service providers have an...
Bulb secures €7m investment through a strategic partnership with M + Group
The new strategic collaboration confirms Bulb's position as a regional technology leader in the segment of digitalization and automation of customer care processes Bulb secured...
Creating an outstanding experience with Cempresso Customer Care
A1 Slovenia case study Throughout the years, customer habits and expectations have been changing and evolving. Customers are accustomed to experiences they receive from big...
Bulb Technologies starts a new journey with IPKO
We are excited to announce our latest collaboration. In the following months, we will work on the implementation of our flagship product Cempresso Customer Care...
Bulb extends DACS customers footprint to North-Western Europe market
We are very proud to announce that Fluvius has chosen Bulb as a vendor for the CPE provisioning solution and joins a long list of...
Bulb Technologies started preparations for CEMPRESSO exhibit at Call Center World 2020 and Mobile World Congress 2020
We are thrilled to announce that Bulb Technologies will exhibit at Mobile World Congress 2020 in Barcelona, as well as Call Center World 2020 in...
Our amazing experiences @ BBWF19 in Amsterdam
Was the Broadband Forum really “A separation of facts from fiction”? After a relaxing weekend, it is a great time, to sum up, our impressions...
Anga 2019 – overwhelming experience!
Cable networks evolution and standards, new technologies, and devices are shown at #angacom2019 are a constant inspiration for developing and maintaining supreme software solutions for...
Staying abreast with current trends @ Digital Transformation World
t’s been a week since we came back from #TMFDigital and we have to say that once again, the impressions are great. This year, we’ve...
Outstanding Catalyst Business Impact award won!
Bulb Technologies team enjoyed being part of this year’s Catalyst “Open AI Business Assurance Market Place”. We are very proud of our team members Maja...
Bulb Technologies, managing the customer experience in the digital era
ImpresaCity, leading magazine with a wide distribution in the Italian manufacturing and service industry offers a preliminary coverage of the Bulb Technology story and the...
UPCOMING EVENT: Bulb Technologies @ Digital Transformation World 2019
Following Bulb Technologies’ traditional presence at Digital Transformation World in Nice, we are happy to announce that once again we’ll exhibit our latest achievements in...
How Customer Relationship is changed in the Telco business
Relación Cliente, one of the most influential magazines in Spanish language, met us at Mobile World Congress, the biggest gathering of professionals in the mobile industry. The discussion revolved...
Continuous Customer Experience according to Bulb Technologies in Italian HW Upgrade magazine
“With the advent of 5G the number of connected devices will have an exponential growth…” it’s the starting line of this interesting post from HW...
Continuous Customer Experience takes the center stage at MWC-19
There is no doubt that the king of the show was the 5G, this was expected. What is perhaps worth noting is the incredible offer...
Highlights from Call Center World Berlin
Call Center World 2019 – Berlin CCW-19 | Customer Care World has just shut down the lights and a number of interesting topics have appeared on stage,...
Telekom Slovenije selects Bulb Technologies to automate customer care and introduce Chatbot based self-care channel
CEMPRESSO Customer Care deployed to increase the efficiency of service troubleshooting Telekom Slovenije, the country’s national telecommunications operator, has selected CEMPRESSOCustomer Care, a platform for customer...
UPCOMING EVENTS | Bulb Technologies to Exhibit CEMPRESSO at Call Center World 2019 and Mobile World Congress 2019
Bulb Technologies, a leader in service management and customer experience solutions, has announced that it will be attending two major industry events in Q1 2019. Bulb will...
One.Vip selects Bulb Technologies to deliver deep network visibility for improved diagnostics and proactive service
Automated 360 network analytics and intelligence capability to improve issue resolution time and customer experience Bulb Technologies, a leader in service management and customer experience...
The Broadband World Forum Bake-Off
Broadband World Forum was awash with the usual buzzwords that we hear in the telecoms industry: “Gigabit broadband”, “5G”, “smart cities”, “next generation networks”, “automation”...
UPCOMING EVENT | Broadband World Forum 2018 – Come and join us!
From 23-25 October, the Bulb Technologies team will head to Berlin to attend Broadband World Forum (BBWF), the world’s largest event entirely dedicated to network infrastructure....
Bulb Technologies partners with Huawei to guarantee flawless IPTV and OTT application delivery
Certification recognises Bulb’s world class application design Bulb Technologies, a leader in service management and customer experience solutions, has successfully passed Huawei’s application certification process...