Intelligent Workflows Create Business Value
Intelligent workflows activate your intelligence, tap into data, and provide the best immediate response to a given situation. In every company and industry, leaders...
3 Ways For Companies To Become More Customer-Obsessed With Tech
To succeed in a new landscape of increasingly demanding buyers, brands must now learn how to become "customer-obsessed" as the time for "customer-first" is over....
6 Easy Steps for Simplifying Customer Service Strategy
The right customer service strategy is a great way to optimize and improve the experience for your end customers Customer service is becoming increasingly complex....
5 Common Customer Service Agent Frustrations
An excellent customer experience is a key to success If you want to deliver an exceptional customer experience, you need to address the "employee...
The Rising Demand for Asynchronous messaging
Could asynchronous messaging be the hidden gem of the customer experience landscape? For years, we've assumed that the key to better customer service is...
Level Up Customer Engagement with Cempresso
In today's business world, few things are more important than making sure your customer service strategy is up to snuff. Whether you're in the...
The Best Ways to Boost Your Field Service Management
Field service management is a complex task, even in today's increasingly digital world. To effectively manage your field service operations, you need a powerful...
Quick Tips for Better Customer Support During the Holidays
The holiday season is one of the most lucrative times for many brands. It provides an opportunity to increase sales, strengthen customer relationships and deliver...
Redefining Automated Support In The Modern Age
The emergence of automated support For years, the rise of automated technologies in the CX landscape (e.g. automated support) has caused concern among employers and...
How to Use Automated Customer Service to Scale Customer Support
Why automation? Automation isn't a new concept in the customer service market. Certain aspects of automation have been around for decades, and they continue to...
10 Simple Ways to Improve Customer Service Performance in 2022
Improve your CS performance and achieve meaningful results Today, we're going to look at some of the strategies you can use to improve your customer...
Success in 2022 Depends on Your Customer Support Strategy: Are You on Track?
Redefining customer support in 2022 Redefining customer support in 2022 could be the most valuable thing you do for your business. We live in a...
The 6 Mobile Trends driving innovation that Telcos Need to Recognize in 2022
Telecommunications is one of the industries that has seen the greatest changes since the pandemic According to Deloitte analysis, demand for high-value mobile connectivity has...
Fighting the Global Labor Shortage with the Power of Automation
Automation - the best way to fill the work gaps The global labor shortage is becoming an increasingly important issue for leaders in today's economy....
6 Quick Tips to Improve Customer Experience in Your Contact Center
Is Customer Experience a Key Differentiator Today? Although the pandemic and challenges of recent years have led to a number of changes in the way...
Cable Operators Portfolio
Redesign your customer support and reduce costs at the same time Being a cable operator today is a major challenge. For starters, cable operators are...
Are You on the Right Path with your 2022 Automation Strategy Agenda?
Every Digital Transformation Needs Automation Strategy Automation strategy, cited by market leaders like Gartner as one of the most influential technologies for the next few...
New project venture
HT Mostar customer care to be powered by the Cempresso platform from Bulb Zagreb, Croatia – April 24th, 2022 – Bulb Technologies, a software company specializing in...
Are Your Operations Agile Enough?
Adapting to Market Changes For many companies, speed and agility have been critical components of running a successful business for years. The faster you can...
5 CX Trends to Invest in During 2022
Which CX Strategies should you explore? Customers are no longer willing to accept inferior experiences. Studies show that 60% of customers would leave a...
Global Technology Partnership
Bulb Technologies and NAGRA Focus on Delivering the Ultimate Connected Home Experience Zagreb – February 23rd, 2022 – Croatian company Bulb Technologies, a regional technology...
Exploring the 5 Critical Areas of Telecom Transformation
Is it time to reinvent telecoms through a transformation? It is no secret that the telecommunications market is one of the most innovative and fastest-growing...
5 Customer Service Updates to Make Right Now
How to kickstart the new year with a great customer service strategy Even though January is the month we most often associate with "resolutions,"...
How Digital Transformation Is Building Agility And Resilience
Digital transformation is a critical part of any company's strategy for success Around 70% of companies say they have a digital transformation strategy in place...