Blog

Continuous Customer Experience takes the center stage at MWC-19

There is no doubt that the king of the show was the 5G, this was expected. What is perhaps worth noting is the incredible offer...

bltadm 01/03/2019

Highlights from Call Center World Berlin

Call Center World 2019 – Berlin CCW-19 | Customer Care World has just shut down the lights and a number of interesting topics have appeared on stage,...

bltadm 25/02/2019

Telekom Slovenije selects Bulb Technologies to automate customer care and introduce Chatbot based self-care channel

CEMPRESSO Customer Care deployed to increase the efficiency of service troubleshooting Telekom Slovenije, the country’s national telecommunications operator, has selected CEMPRESSOCustomer Care, a platform for customer...

bltadm 22/01/2019

UPCOMING EVENTS | Bulb Technologies to Exhibit CEMPRESSO at Call Center World 2019 and Mobile World Congress 2019

Bulb Technologies, a leader in service management and customer experience solutions, has announced that it will be attending two major industry events in Q1 2019. Bulb will...

bltadm 12/01/2019

One.Vip selects Bulb Technologies to deliver deep network visibility for improved diagnostics and proactive service

Automated 360 network analytics and intelligence capability to improve issue resolution time and customer experience Bulb Technologies, a leader in service management and customer experience...

bltadm 13/12/2018

The Broadband World Forum Bake-Off

Broadband World Forum was awash with the usual buzzwords that we hear in the telecoms industry: “Gigabit broadband”, “5G”, “smart cities”, “next generation networks”, “automation”...

bltadm 05/11/2018

UPCOMING EVENT | Broadband World Forum 2018 – Come and join us!

From 23-25 October, the Bulb Technologies team will head to Berlin to attend Broadband World Forum (BBWF), the world’s largest event entirely dedicated to network infrastructure....

bltadm 11/10/2018

Bulb Technologies partners with Huawei to guarantee flawless IPTV and OTT application delivery

Certification recognises Bulb’s world class application design Bulb Technologies, a leader in service management and customer experience solutions, has successfully passed Huawei’s application certification process...

bltadm 10/10/2018

It’s All About the Experience!

Customers today are no longer as brand loyal as they used to be. They shop around more than ever, can easily compare products and have...

bltadm 03/10/2018

The 4 elements to improving customer experience

CSPs are struggling to provide the premium service expected by consumers, who get too often frustrated by the operator’s process of resolving problems. In fact,...

bltadm 18/09/2018

WATCH NEW VIDEO | Delivering premium customer experience – the key to brand success

Click on the image below to watch our very own Mauro Zullo discussing with Alastair Greener the importance of Customer Experience Management and the trends...

bltadm 16/08/2018

How Pan-Net solved device agnostic OTT application delivery with Bulb Technologies

Everything is about videos and online streaming nowadays. While commuting to work, or at home in front of their TV with their family, the consumption...

bltadm 16/07/2018

Data analytics and automation lead to greater customer experience management

By Neven Stipčević, CTO Bulb Technologies When it comes to customer experience management, replying to an incident in real-time is imperative to reduce frustrations from...

bltadm 30/05/2018

TM Forum Wrap up

“tutto fumo e niente arrosto” It has now been a week since the Bulb team came back from TM Forum’s Digital Transformation World in Nice....

bltadm 24/05/2018

Bulb Technologies brings contextual analytics to TM Forum Catalyst on accelerating CSPs’ data-driven digital transformation

Data-driven personalisation of customer journey set to transform omnichannel buying experience Bulb Technologies announced its participation in a TM Forum Catalyst Proof of Concept (PoC),...

bltadm 09/05/2018

Vipnet selects Bulb Technologies to deliver a personalised and enhanced customer service

Vipnet automates its customer care and network troubleshooting service through a single platform to perform network diagnostics and troubleshooting across multiple domains and service types...

bltadm 24/04/2018

Bulb Technologies launches CEMPRESSO Active Care, enabling CSP’s to provide a premium customer experience

Delivers 360 service visibility, irrespective of access network, for proactive issue resolution and personalisation of customer relationship Bulb Technologies, a leader in service management and customer...

bltadm 24/04/2018

Sharing internal knowledge @ Bulb

Dear Bulb, meet Bulb! “No man is an island, entire of itself”… Wide spectre of concurrent projects leads to a point where it’s challenging to...

bltadm 27/02/2018

Follow us in 2018.

Ok folks its been a frantic start to 2018 with lots of exciting things going on, new partners, new customers and new product features will...

bltadm 16/02/2018

Happy Holidays

bltadm 20/12/2017

Bringing value from CEMPRESSO data

Proud to be invited to present our latest analytics achievements in customer experience management! Bulb Technologies showcased the value of CEMPRESSO data within Hrvatski Telekom environment. Ksenija Bastijanić Cvijanović, Data...

bltadm 10/10/2017

Bulb @ Magenta1 B2B RUN Zagreb

More than 4.000 runners from more than 200 companies gathered for this unique business running competition that took place on 14th September in Zagreb, with...

bltadm 18/09/2017

Broadband World Forum 2019 – SEPARATE FACT FROM FICTION

The biggest event in the global communications industry – the Broadband World Forum – is fast approaching this fall. With only one month left to go, we...

bltadm 16/09/2017

Bulb Technologies on TM Forum Live! 2017

From 15-18 May, Bulb Technologies is attending TM Forum Live! in Nice, France. Together with other industry leaders, Bulb is participating in the catalyst Experience Journey Shaping with Data Analytics....

bltadm 17/05/2017