Place the power of data in the right hands to make the right decision every time.
With the powerful analytics stack, identifying customers which are affected becomes a walk in the park, as well as finding the correct remedy to solve whatever issue they have.
Analyzing the entire telecom network is often difficult
The quality of service provided by telecom to customers is affected, among other things, by various technical parameters, the correctness of network elements and user devices. All these “root causes” have to be understood before dispatching a technician to intervention.
But how to see the relevant details among thousands of individual lines of customers?
How to choose the right customers who need the intervention?
With our Service Performance Dashboard.
Use the power of AI and ML to visualize groups of affected customers and the severity of issues they are experiencing.
Choose a group of customers that need instant support
The Service Performance Score monitors customers with a device or network difficulties, groups them into designated groups based on the severity of the problem: customers with good, medium or bad rating.
The goal is to identify the customers who have the most critical problems, comprehend what the problems are, and how to support them.
The analysis includes specific periods, geolocation, service name, and technology.
Analyze the root cause of a customer issue in just a few clicks
For each root cause, thresholds are defined, which indicates in which cases the customer has a problem.
This way, there is no need to depend on the individual interpretation of the data, and all relevant parameters are analyzed.
Clicking on each graph gives an insight into users who have a particular problem with the possibility to export all data.
Also, the number of users is tracked by trends to see if there are increases, decreases, or periodicity for the selected period.
Need an individual customer analysis?
Use the Service Performance Score dashboard.
Each telecom has customers who consider their problems as the worst or frequently complain about the quality of the service provided.
Now, agents have the tool to instantly analyze current service status and potential problems on the customer´s line.
Furthermore, Service Performance Score enables analysis of each particular case at the customer level throughout time by providing customer’s score, attenuation, SNR, current speed, errored seconds, modem interruptions, as well as their trends.