SOLVE CHALLENGES THROUGH EVERY CUSTOMER JOURNEY
Make it easy for customers and employees to get what they need, whenever they need it.
Our Virtual Agent empowers end-customer or employees through enhanced self-service over NLP based chatbot, web, mobile app, IVR, etc.
The most valuable asset anyone has is time. Our Virtual Agents assure the most efficient use of time for customers.
Customers and employees expect their requests to be solved immediately at any given time. As a result, live agents are often burdened with solving repetitive and routine requests or rerouting issues to other departments, leaving them with little time to focus on more complex or high-value work.
Also, companies rely on self-service online support material like knowledge bases, but these resources can be difficult for customers to find and navigate, requiring them to request assistance from a live agent in the end.
The answer is: use smart automation, namely Bulb`s Virtual agent, to deflect calls from live agents to virtual ones, quickly resolve repetitive, high volume, and simple requests while, at the same time, improving customer and employee satisfaction.
Which benefits will it bring?
Improve service and productivity
Deliver instant answers in conversations to resolve customer and employee issues quickly and effectively at any time of the day, any day of the week, through automated support.
Reduce agent workload
Automate routine calls and chats that don`t require complex critical thinking or judgment (IT incidents, HR tasks, customer “know-how” inquiries, etc.) and deflect them to virtual agents.
Scale business efficiency
Reduce costs by automating common questions and handling increased volumes of routine tasks, at the same time freeing up agent time to focus on more complex cases.
Develop and deploy quickly
Visually build conversations and use pre-built templates for IT, HR, and customer service topics to rapidly deliver change to the enterprise.
Solution designed to solve challenges through every customer journey
Virtual Agent is an enterprise chatbot solution powered by natural language processing (NLP) that empowers an organization to solve common issues, increase customer satisfaction, and keep agents focused on more complex issues.
Furthermore, Virtual Agent makes it faster and easier for anyone to solve usual IT, HR, and customer service requests by leading chat from conversation to resolution.
To assure customer engagement, Virtual Agent acts like a regular live agent. Customers can use simple, everyday language to interact with the chatbot and get precisely what they need, whenever they need it.
If a customer does not get the answer to his/her request, the Virtual Agent reroutes the interaction to a live agent. This way, we preserve the customer experience level at all times.