Bulb Technologies

Digitalizing and Automating Customer Care for CSPs and Other Industries

360-degree customer view, Self-care apps,
Help desk and field teams process orchestration and automation

Bulb Technologies and NAGRA Focus on Delivering the Ultimate Connected Home Experience

Global Technology Partnership

Croatian company Bulb Technologies, a regional technology leader in automated technical troubleshooting, digital transformation, and customer experience management and a part of M+ Group (XZAG:MRUL) from 2021, is expanding its collaboration with NAGRA, a Kudelski Group company (SIX: KUD.S) and the world’s leading independent provider of content protection and multiscreen television solutions, by integrating its Bulb Cempresso suite with the NAGRA Scout solution.

Powerful and Flexible

Our software solutions have earned us the title of a leader in broadband service management.

Bulb Technologies has helped communications service providers – fixed, cable, and mobile – deliver a superior customer experience while dramatically reducing operating costs.

For more than 15 years, Bulb has served more than forty clients across Europe, including operators of Deutsche Telekom, A1 Telekom Austria, Telecom Italia TIM, and United
groups.

Bulb’s state-of-the-art solutions for Service Assurance, Customer Experience Management (CEM), Device Management, and Service Analytics rival those of the largest global software vendors.
Bulb’s Cempresso Suite is a next-generation solution that offers a new approach to automated end-to-end diagnostics, guided troubleshooting, and analytics. Built on a comprehensive automation framework, Cempresso provides step-by-step guidance for customer service representatives and empowers end customers to troubleshoot issues themselves via a self-care interface on their smartphones.

Our Products

CEMPRESSO SUITE

Customer Support Digitalization for Superhero-like Companies

CEMPRESSO Platform

Easy and effective way of managing cable modems

DHCP/DOCSIS Auto Configuration System

Your guide to ideal customer experience

Our Solutions

Cable Operators’ Product Portfolio

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Automated Diagnostics and Troubleshooting

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Virtual Agent

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Digital On-Boarding and Order Management

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Digital Selfcare For Troubleshoot

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Service Performance Dashboard

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Automated Customer Service

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Enterprise Process Automation

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DOCSIS device management

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Proactive Network Management (PNM)

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Optimizing network performance

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Asset management

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Chatbots

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#1 Market leader in SE Europe

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Over 40 CSPs served worldwide

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Years of experience

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40M+ CPE devices managed

More than 30+ customers are using our products and solutions

Our customers

News & Activities @ Bulb

News

Success in 2022 Depends on Your Customer Support Strategy

Are You on Track? Redefining customer support in 2022 could be the most valuable thing you do for your business. We live in a world of rapid change. Communications…

bltadm 19/05/2022

6 Quick Tips to Improve Customer Experience in Your Contact Center

Is Customer Experience a Key Differentiator Today? Although the pandemic and challenges of recent years have led to a number of changes in the way businesses…

bltadm 13/05/2022

Cable Operators Portfolio

Redesign your customer support and reduce costs at the same time Being a cable operator today is a major challenge. For starters, cable operators are under increasing…

bltadm 03/05/2022

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