Digitalizing and Automating Customer Care for CSPs and Other Industries
Bulb Technologies and NAGRA Focus on Delivering the Ultimate Connected Home Experience
Global Technology Partnership
Croatian company Bulb Technologies, a regional technology leader in automated technical troubleshooting, digital transformation, and customer experience management and a part of M+ Group (XZAG:MRUL) from 2021, is expanding its collaboration with NAGRA, a Kudelski Group company (SIX: KUD.S) and the world’s leading independent provider of content protection and multiscreen television solutions, by integrating its Bulb Cempresso suite with the NAGRA Scout solution.
Powerful and Flexible
Our software solutions have earned us the title of a leader in broadband service management.
Bulb Technologies has helped communications service providers – fixed, cable, and mobile – deliver a superior customer experience while dramatically reducing operating costs.
For more than 15 years, Bulb has served more than forty clients across Europe, including operators of Deutsche Telekom, A1 Telekom Austria, Telecom Italia TIM, and United
Bulb’s state-of-the-art solutions for Service Assurance, Customer Experience Management (CEM), Device Management, and Service Analytics rival those of the largest global software vendors.
Bulb’s Cempresso Suite is a next-generation solution that offers a new approach to automated end-to-end diagnostics, guided troubleshooting, and analytics. Built on a comprehensive automation framework, Cempresso provides step-by-step guidance for customer service representatives and empowers end customers to troubleshoot issues themselves via a self-care interface on their smartphones.
Customer Support Digitalization for Superhero-like Companies
Easy and effective way of managing cable modems
DHCP/DOCSIS Auto Configuration System
Your guide to ideal customer experience
#1 Market leader in SE Europe
Over 40 CSPs served worldwide
Years of experience
40M+ CPE devices managed
More than 30+ customers are using our products and solutions
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