It is never easy to transform a business,

but with Bulb, it´s certainly easier

Years of experience have made our solutions both powerful and flexible to best suit customers needs.

With our solutions covering entire life-cycle of interaction (from the contact centre to issue solving), Bulb Technologies can improve automation of cross-functional processes, digitalization and introduction of omnichannel, process optimization and orchestration.

Our suite also offers an analytics stack designed to provide answers to all complex questions that might arise.

 

Drive efficiency and customer experience through Customer service automation

Each customer wants super-efficient agents solving their issue on the 1st try.
Our tools make each agent sound and work as an expert.

Cempresso empowers agents with knowledge they can trust, in a matter of seconds, making interactions faster, shorter in time and solved in the first contact.

Digitalize and automate processes and eliminate the „old school” way of work.

Bring your Company in the 21st century and digitalize processes throughout the entire company.

We reduce the complexity of work through digital workflow management platform ensuring transparency of processes in only one tool. It becomes easy to find your weak points and find a solution for them.

Connect to your customers and give them a powerful tool to help themselves

Empower your customers through self-care channels with exceptional customer experience thanks to predictive intelligence and automated workflows.

Today, creating great self-care experience through self-care does not have to be only your vision, it becomes a reality with our products.

Let the data do the hard work for you

We know the importance of data in today’s world.

Small data, big data, unstructured data… we use it all to provide the answers to issues that are hard to understand without data gathering, quality analysis, and bulletproof interpretation.

Cempresso for sure reduces the number of unknown unknowns.

 

Our Products

AUTOMATED DIAGNOSTICS AND GUIDED TROUBLESHOOTING

Cempresso Customer Care is a software platform for customer support process automation and knowledge management. It provides automated diagnostics, troubleshooting and guided problem solving for all types of telecom services. Cempresso Customer Care may be simultaneously used by customer support agents, technical teams and end-subscribers via various channel interfaces (Web consoles, Mobile apps, chatbots, IVR, etc.).

PROACTIVE CUSTOMER EXPERIENCE MANAGEMENT

Cempresso Active Care is a proactive management platform that enables streamlining of complex and long running processes in accordance with BPM workflow design. It provides proactive remedy and fixes of issues that affect customers, as well as fulfillment of complex customer experience related processes.

SERVICE QUALITY AND NETWORK INFRASTRUCTURE ANALYTICS

Cempresso Analytics and Intelligence collects, processes and analyses relevant data to generate actionable insights and trigger proactive actions to improve overall customer experience level. It is a scalable big data solution that constantly processes data from customer devices, network elements, service delivery platforms and OSS/BSS systems to generate insights for driving of technical operations, customer care and marketing actions.

Take a look at our other products

Our Customers

Integration services delivered to

Bulb Tech in Numbers

We are very proud to say we make solutions for our lifelong customers and partners. We love being there with our customers through their change and transformation. As you grow, we will be there to grow with you and accompany you through it.

#1

Market leader
in SE Europe

40+

CSPs served
worldwide

13

Years of
experience

5M+

CPE devices
managed

Bulb Tech in Numbers

We are very proud to say we make solutions for our lifelong customers and partners. We love being there with our customers through their change and transformation. As you grow, we will be there to grow with you and accompany you through it.

#1

Market leader
in SE Europe

40+

CSPs served
worldwide

11

Years of
experience

5M+

CPE devices
managed

The project was co-financed by the European Union from the European Regional Development Fund.
Projekt je sufinancirala Europska unija iz Europskog fonda za regionalni razvoj.