Customer Experience Management /
Service Assurance

Service Quality and
Customer Experience Analytics

Device and Network Element
Management and Provisioning

Bulb Technologies Ltd software solutions have been helping to automate complex telecom service management processes throughout the entire service life cycle from service activation and configuration to analysis, quality assurance and problem solving to up-selling of new service bundles.

Focused on Customer Experience Management (CEM) solutions covering a range of functional segments from service delivery and provisioning to customer care automation.

Our products enable Communication Service Providers offering all types of services irrespective of access infrastructure to deliver a superior customer experience and significantly reduce customer support related cost.

Our Products

AUTOMATED DIAGNOSTICS AND GUIDED TROUBLESHOOTING

Cempresso Customer Care is a software platform for customer support process automation and knowledge management. It provides automated diagnostics, troubleshooting and guided problem solving for all types of telecom services. Cempresso Customer Care may be simultaneously used by customer support agents, technical teams and end-subscribers via various channel interfaces (Web consoles, Mobile apps, chatbots, IVR, etc.).

PROACTIVE CUSTOMER EXPERIENCE MANAGEMENT

Cempresso Active Care is a proactive management platform that enables streamlining of complex and long running processes in accordance with BPM workflow design. It provides proactive remedy and fixes of issues that affect customers, as well as fulfillment of complex customer experience related processes.

SERVICE QUALITY AND NETWORK INFRASTRUCTURE ANALYTICS

Cempresso Analytics and Intelligence collects, processes and analyses relevant data to generate actionable insights and trigger proactive actions to improve overall customer experience level. It is a scalable big data solution that constantly processes data from customer devices, network elements, service delivery platforms and OSS/BSS systems to generate insights for driving of technical operations, customer care and marketing actions.

Take a look at our other products

Our Customers

Integration services delivered to

Bulb Tech in Numbers

We take pride in superior performance and exceptional results

#1

Market leader
in SE Europe

40+

CSPs served
worldwide

11

Years of
experience

5M+

CPE devices
managed

Bulb Tech in Numbers

We take pride in superior performance and exceptional results.

#1

Market leader
in SE Europe

40+

CSPs served
worldwide

11

Years of
experience

5M+

CPE devices
managed

The project was co-financed by the European Union from the European Regional Development Fund.
Projekt je sufinancirala Europska unija iz Europskog fonda za regionalni razvoj.