Bulb Technologies

Digitalizing and Automating Customer Care for CSPs and Other Industries

360-degree customer view, Self-care apps,
Help desk and field teams process orchestration and automation

Contact us for a demo

Find out more about our solutions for different industries (Telco, Insurance, Cross-industry..) and products

We don’t share your personal info with anyone. Check out our Privacy Policy for more information.

Powerful and Flexible

Our software solutions have earned us the title of a leader in broadband service management.

Bulb Technologies has helped communications service providers – fixed, cable, and mobile – deliver a superior customer experience while dramatically reducing operating costs.

For more than 15 years, Bulb has served more than forty clients across Europe, including operators of Deutsche Telekom, A1 Telekom Austria, Telecom Italia TIM, and United
groups.

Bulb’s state-of-the-art solutions for Service Assurance, Customer Experience Management (CEM), Device Management, and Service Analytics rival those of the largest global software vendors.
Bulb’s Cempresso Suite is a next-generation solution that offers a new approach to automated end-to-end diagnostics, guided troubleshooting, and analytics. Built on a comprehensive automation framework, Cempresso provides step-by-step guidance for customer service representatives and empowers end customers to troubleshoot issues themselves via a self-care interface on their smartphones.

Our Products

CEMPRESSO SUITE

Customer Support Digitalization for Superhero-like Companies

CEMPRESSO Platform

Easy and effective way of managing cable modems

DHCP/DOCSIS Auto Configuration System

Your guide to ideal customer experience

Our Solutions

Cable Operators’ Product Portfolio

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Automated Diagnostics and Troubleshooting

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Virtual Agent

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Digital On-Boarding and Order Management

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Digital Selfcare For Troubleshoot

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Service Performance Dashboard

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Automated Customer Service

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Enterprise Process Automation

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DOCSIS device management

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Proactive Network Management (PNM)

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Optimizing network performance

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Asset management

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Chatbots

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#1 Market leader in SE Europe

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Over 40 CSPs served worldwide

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Years of experience

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40M+ CPE devices managed

More than 30+ customers are using our products and solutions

Our customers

News & Activities @ Bulb

News

Customer Service is Changing: Here’s What to Expect in the Future Landscape

  Customer service is undergoing a massive transformation, driven by the rising expectations and demands of the changing consumer landscape. According…

bltadm 27/01/2023

The Battle Between Calls and Chat: Which Will Win?

  Regardless of the industry you're in, you probably already know that the customer experience is the key to success. More than any other factor,…

blb-pregled 18/01/2023

How to Include Powerful Human Interactions in a Seamless Strategy for Digital Customer Experience

  The way companies serve their customers has changed drastically in recent years. As consumers become more digitally focused, old-fashioned call centers…

bltadm 11/01/2023

Get the latest Bulb Technologies updates

Contact us for a demo

Find out more about our solutions for different industries (Telco, Insurance, Cross-industry, etc.) and products

We don’t share your personal info with anyone. Check out our Privacy Policy for more information.