Bulb Technologies

Digitalizing and Automating Customer Care for CSPs and Other Industries

360-degree customer view, Self-care apps,
Help desk and field teams process orchestration and automation

Bulb Technologies and NAGRA Focus on Delivering the Ultimate Connected Home Experience

Global Technology Partnership

Croatian company Bulb Technologies, a regional technology leader in automated technical troubleshooting, digital transformation, and customer experience management and a part of M+ Group (XZAG:MRUL) from 2021, is expanding its collaboration with NAGRA, a Kudelski Group company (SIX: KUD.S) and the world’s leading independent provider of content protection and multiscreen television solutions, by integrating its Bulb Cempresso suite with the NAGRA Scout solution.

Powerful and Flexible

Our software solutions have earned us the title of a leader in broadband service management.

Bulb Technologies has helped communications service providers – fixed, cable, and mobile – deliver a superior customer experience while dramatically reducing operating costs.

For more than 15 years, Bulb has served more than forty clients across Europe, including operators of Deutsche Telekom, A1 Telekom Austria, Telecom Italia TIM, and United

Bulb’s state-of-the-art solutions for Service Assurance, Customer Experience Management (CEM), Device Management, and Service Analytics rival those of the largest global software vendors.
Bulb’s Cempresso Suite is a next-generation solution that offers a new approach to automated end-to-end diagnostics, guided troubleshooting, and analytics. Built on a comprehensive automation framework, Cempresso provides step-by-step guidance for customer service representatives and empowers end customers to troubleshoot issues themselves via a self-care interface on their smartphones.

Our Products


Customer Support Digitalization for Superhero-like Companies


Easy and effective way of managing cable modems

DHCP/DOCSIS Auto Configuration System

Your guide to ideal customer experience

Our Solutions

Cable Operators’ Product Portfolio


Automated Diagnostics and Troubleshooting


Virtual Agent


Digital On-Boarding and Order Management


Digital Selfcare For Troubleshoot


Service Performance Dashboard


Automated Customer Service


Enterprise Process Automation


DOCSIS device management


Proactive Network Management (PNM)


Optimizing network performance


Asset management





#1 Market leader in SE Europe


Over 40 CSPs served worldwide


Years of experience


40M+ CPE devices managed

More than 30+ customers are using our products and solutions

Our customers

News & Activities @ Bulb


Success in 2022 Depends on Your Customer Support Strategy

Are You on Track? Redefining customer support in 2022 could be the most valuable thing you do for your business. We live in a world of rapid change. Communications…

bltadm 19/05/2022

6 Quick Tips to Improve Customer Experience in Your Contact Center

Is Customer Experience a Key Differentiator Today? Although the pandemic and challenges of recent years have led to a number of changes in the way businesses…

bltadm 13/05/2022

Cable Operators Portfolio

Redesign your customer support and reduce costs at the same time Being a cable operator today is a major challenge. For starters, cable operators are under increasing…

bltadm 03/05/2022

Get the latest Bulb Technologies updates

Contact us for a demo

Find out more about our solutions for different industries (Telco, Insurance, Cross-industry, etc.) and products

We don’t share your personal info with anyone. Check out our Privacy Policy for more information.