Powerful and Flexible
Our software solutions have earned us the title of a leader in broadband service management.
Revolutionizing the realm of communication service providers, Bulb Technologies stands at the forefront, reshaping the landscape for fixed, cable, and mobile operators.
With over 15 years of unwavering commitment, Bulb has successfully partnered with more than forty clients, including industry giants like Deutsche Telekom, A1 Telekom Austria, Telecom Italia TIM, and United group across Europe.
Our cutting-edge solutions in Service Assurance, Customer Experience Management (CEM), Device Management, and Service Analytics not only rival but surpass those of global software giants. At the heart of our innovation is the Cempresso Suite, a next-gen solution redefining automated diagnostics, troubleshooting, and analytics. Empowering customer service representatives and end-users alike, Cempresso provides a seamless experience, guiding troubleshooting steps and enabling customers to resolve issues effortlessly through a AI based self-service interface on their smartphones. With Bulb, excellence is not just a goal; it’s our ongoing commitment to transforming the customer experience and reducing operational costs.
Customer Support Digitalization for Superhero-like Companies
CEMPRESSO Platform
Easy and effective way of managing cable modems
DHCP/DOCSIS Auto Configuration System
Your guide to ideal customer experience
Our Solutions
#1 Market leader in SE Europe
Over 40 CSPs served worldwide
Years of experience
40M+ CPE devices managed
More than 30+ customers are using our products and solutions
Our customers
News & Activities @ Bulb
News
Digital Customer Service: 2023 and Beyond
The customer service landscape has evolved at a phenomenal rate. In recent years, customers have begun to expect more from the companies they work with. They…
8 Ways You Can Meet Customer Expectations
Figuring out how to meet and exceed customer expectations isn't as easy as it seems. All companies know that if they want to compete in today's marketplace, attract…
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