Bulb Technologies

Better customer experience. Better communication. Better service management.

AI powered self-service applications, customer care agent tools, process orchestration and automation

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Say goodbye to complexity and hello to seamless AI adoption with Cempresso AI Agent.

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Powerful and Flexible

Our software solutions have earned us the title of a leader in broadband service management.

Revolutionizing the realm of communication service providers, Bulb Technologies stands at the forefront, reshaping the landscape for fixed, cable, and mobile operators.

With over 15 years of unwavering commitment, Bulb has successfully partnered with more than forty clients, including industry giants like Deutsche Telekom, A1 Telekom Austria, Telecom Italia TIM, and United group across Europe.

Our cutting-edge solutions in Service Assurance, Customer Experience Management (CEM), Device Management, and Service Analytics not only rival but surpass those of global software giants. At the heart of our innovation is the Cempresso Suite, a next-gen solution redefining automated diagnostics, troubleshooting, and analytics. Empowering customer service representatives and end-users alike, Cempresso provides a seamless experience, guiding troubleshooting steps and enabling customers to resolve issues effortlessly through a AI based self-service interface on their smartphones. With Bulb, excellence is not just a goal; it’s our ongoing commitment to transforming the customer experience and reducing operational costs.

Our Products

CEMPRESSO SUITE

Customer Support Digitalization for Superhero-like Companies

CEMPRESSO Platform

Easy and effective way of managing cable modems

DHCP/DOCSIS Auto Configuration System

Your guide to ideal customer experience

Our Solutions

AI-powered innovation: Cempresso AI Agent

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Wi-Fi service assurance solution

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Cable Operators’ Product Portfolio

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Automated Diagnostics and Troubleshooting

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Virtual Agent

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Digital Customer Service

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Digital On-Boarding and Order Management

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AI powered Self-service For Troubleshoot

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Service Performance Dashboard

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Automated Customer Service

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Enterprise Process Automation

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DOCSIS device management

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Proactive Network Management (PNM)

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Optimizing network performance

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Asset management

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Chatbots

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#1 Market leader in SE Europe

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Over 40 CSPs served worldwide

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Years of experience

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40M+ CPE devices managed

More than 30+ customers are using our products and solutions

Our customers

News & Activities @ Bulb

News

Cempresso AI Agent: Revolutionizing Generative AI Implementation

Generative AI has taken the world by storm. Ever since OpenAI introduced companies to the potential benefits of large language modelling and GenAI assistants,…

blb-pregled 20/02/2024

Digital Customer Service: 2023 and Beyond

The customer service landscape has evolved at a phenomenal rate. In recent years, customers have begun to expect more from the companies they work with. They…

bltadm 10/05/2023

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Find out more about our solutions for different industries (Telco, Insurance, Cross-industry, etc.) and products

We don’t share your personal info with anyone. Check out our Privacy Policy for more information.