Bulb Technologies

Digitalizing and Automating Customer Care for CSPs and Other Industries

360-degree customer view, Self-care apps,
Help desk and field teams process orchestration and automation

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Find out more about our solutions for different industries (Telco, Insurance, Cross-industry, etc.) and products

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Powerful and Flexible

Our software solutions have earned us the title of a leader in broadband service management.

Bulb Technologies has helped communications service providers – fixed, cable, and mobile – deliver a superior customer experience while dramatically reducing operating costs.

For more than 15 years, Bulb has served more than forty clients across Europe, including operators of Deutsche Telekom, A1 Telekom Austria, Telecom Italia TIM, and United
groups.

Bulb’s state-of-the-art solutions for Service Assurance, Customer Experience Management (CEM), Device Management, and Service Analytics rival those of the largest global software vendors.
Bulb’s Cempresso Suite is a next-generation solution that offers a new approach to automated end-to-end diagnostics, guided troubleshooting, and analytics. Built on a comprehensive automation framework, Cempresso provides step-by-step guidance for customer service representatives and empowers end customers to troubleshoot issues themselves via a self-care interface on their smartphones.

Our Products

CEMPRESSO SUITE

Customer Support Digitalization for Superhero-like Companies

CEMPRESSO Platform

Easy and effective way of managing cable modems

DHCP/DOCSIS Auto Configuration System

Your guide to ideal customer experience

Our Solutions

Automated Diagnostics and Troubleshooting

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Virtual Agent

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Chatbots

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Digital On-Boarding and Order Management

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Digital Selfcare For Troubleshoot

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Service Performance Dashboard

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Automated Customer Service

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Enterprise Process Automation

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DOCSIS device management

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Proactive Network Management (PNM)

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Optimizing network performance

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Asset management

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#1 Market leader in SE Europe

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Over 40 CSPs served worldwide

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Years of experience

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15M+ CPE devices managed

More than 30+ customers are using our products and solutions

Our customers

News & Activities @ Bulb

News

Tips For Improving Your Customer Self-Service Strategy

Self-service - one of the most popular new trends in customer service We live in an age where customers are increasingly comfortable using technology and tools…

blb-pregled 25/11/2021

In Times Of Need, How Can Telcos Be There For Customers?

Can  customers trust Telcos? Today's customers want companies they can trust. Whether you are a B2B brand providing telecom services to large enterprises…

bltadm 15/11/2021

Why is Customer Self-Service Becoming So Important?

Self-service solutions are taking the world by storm In a digital environment, self-service offerings allow customers to bypass interacting with an agent and…

bltadm 02/11/2021

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