It is never easy to transform a business

but with Bulb, it´s certainly easier!

Years of experience have made our solutions both powerful and flexible to best suit customers´ needs.

With our solutions covering the entire life-cycle of interaction (from the contact centre to issue solving), Bulb Technologies can improve automation of cross-functional processes, digitalization and introduction of omnichannel, process optimization and orchestration.

Our suite also offers an analytics stack designed to provide answers to all complex questions that might arise.

Drive efficiency and customer experience through Customer service automation

Every customer wants super-efficient agents solving their issue on the 1st try.
Our tools make each agent sound and work as an expert.

In matter of seconds, Cempresso empowers agents with knowledge they can trust, making interactions faster, shorter in time and solved in the first contact.

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Digitalize and automate processes and eliminate the „old school„ way of work

Bring your company into the 21st century and digitalize processes throughout the entire company.

We reduce the complexity of work through digital workflow management platform, ensuring transparency of processes in only one tool. It becomes easy to find your weak points and a solution for them.

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Connect to your customers and give them a powerful tool to help themselves

Empower your customers through self-care channels with exceptional customer experience thanks to predictive intelligence and automated workflows.

Today, creating a great customer experience through self-care tools does not have to be only your vision, it becomes a reality with our products.

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Let the data do the hard work for you

We know the importance of data in today’s world.
Small data, big data, unstructured data… we use it all to provide the answers to issues that are hard to understand without data gathering, quality analysis, and bulletproof interpretation.
Cempresso for sure reduces the number of unknown unknowns.

Our Products

AUTOMATED DIAGNOSTICS AND GUIDED TROUBLESHOOTING

Cempresso Customer Care is a software platform for customer support process automation and knowledge management. It provides automated diagnostics, troubleshooting and guided problem solving for all types of telecom services. Cempresso Customer Care may be simultaneously used by customer support agents, technical teams and end-subscribers via various channel interfaces (Web consoles, Mobile apps, chatbots, IVR, etc.).

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PROACTIVE CUSTOMER EXPERIENCE MANAGEMENT

Cempresso Active Care is a proactive management platform that enables streamlining of complex and long running processes in accordance with BPM workflow design. It provides proactive remedy and fixes of issues that affect customers, as well as fulfillment of complex customer experience related processes.

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SERVICE QUALITY AND NETWORK INFRASTRUCTURE ANALYTICS

Cempresso Analytics and Intelligence collects, processes and analyses relevant data to generate actionable insights and trigger proactive actions to improve overall customer experience level. It is a scalable big data solution that constantly processes data from customer devices, network elements, service delivery platforms and OSS/BSS systems to generate insights for driving of technical operations, customer care and marketing actions.

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