Customer Experience Management /
Service Assurance

Service Quality and
Customer Experience Analytics

Device and Network Element
Management and Provisioning

Bulb Technologies software solutions automate complex telecom service management processes throughout the entire service lifecycle: from service activation and configuration to analysis, quality assurance and problem solving to upselling of new service bundles.

Our products enable all types of telecom operators ‒ fixed, cable and mobile ‒ to deliver superior customer experience and to significantly reduce customer support related cost.

AUTOMATED DIAGNOSTICS AND GUIDED TROUBLESHOOTING

CEMPRESSO is a new-concept software platform for customer support process automation and knowledge management. It provides automated diagnostics and guided troubleshooting of all telecom services. CEMPRESSO is simultaneously used by customer support agents, end-subscribers via a self-care app, and field technicians.

SERVICE QUALITY AND NETWORK INFRASTRUCTURE ANALYTICS

ANALYTICS collects and processes data from multiple sources: WiFi, xDSL line quality, access network quality and performance (IPDR) and cable modem performance. It generates actionable insights, and triggers alarms and automated remedy actions. It is integrated with multivendor and multiprotocol network elements.

DHCP/DOCSIS AUTO CONFIGURATION SYSTEM

DACS – DHCP/DOCSIS Auto Configuration System – is a centralized CPE device provisioning platform based on a telecom grade DHCP management server. DACS is highly reliable, and easily replaces any existing legacy DHCP/DOCSIS solution.

UNIFIED DSLAM PORT SERVICE SETUP AND MAINTENANCE

NEPS – Network Element Provisioning System – allows telecom operators to manage and automate service delivery processes. It enables operators to centrally manage DSLAM and OLT network nodes in a multivendor network environment.