We have the solution to achieve it.
How can we deliver all of this?
Our suite delivers an end-to-end solution for various processes.
The goal was to allow businesses to manage their customer interactions as reactive, proactive or even predictive.
Cempresso CC is focused on empowering the end customer through self-care, and a single frontline app used to gather and visualize various data to an agent combined with clear step-by-step remedy action guidelines.
Cempresso BPM is, on the other hand, a tool used to orchestrate complicated processes and drive proactive remedy actions based on Cempresso AI data.
Cempresso AI is the glue that connects Cempresso CC and Cempresso BPM components with the sole purpose to make businesses stand out on the market.
All needed for seamless business flow is Cempresso suite.
Forget tracking tickets and tasks through mail or multiple applications across the company.
Our Cempresso suite creates an end-to-end process flow and assures precise tracking of each step in the flow.
Combining all our products enables seamless transition within levels in the process as well as improving the process based on the efficiency and success rate of each remedy.
This way, with Cempresso, the customer truly becomes a king.