The Battle Between Calls and Chat: Which Will Win?

  Regardless of the industry you're in, you probably already know that the customer experience is the key to success. More than any other factor,...

blb-pregled 18/01/2023

The Automation Trends to Include in your 2023 Agenda

Automation trends have many benefits Right automation trends will not only increase the efficiency of your workforce, but can also help address the challenges of...

bltadm 22/12/2022

The Best Ways to Boost Your Field Service Management

  Field service management is a complex task, even in today's increasingly digital world. To effectively manage your field service operations, you need a powerful...

bltadm 01/08/2022

How to Use Automated Customer Service to Scale Customer Support

Why automation? Automation isn't a new concept in the customer service market. Certain aspects of automation have been around for decades, and they continue to...

bltadm 05/07/2022

New project venture

HT Mostar customer care to be powered by the Cempresso platform from Bulb   Zagreb, Croatia – April 24th, 2022 – Bulb Technologies, a software company specializing in...

bltadm 12/04/2022

Are Your Operations Agile Enough?

Adapting to Market Changes For many companies, speed and agility have been critical components of running a successful business for years. The faster you can...

bltadm 25/03/2022

5 CX Trends to Invest in During 2022

Which CX Strategies should you explore?   Customers are no longer willing to accept inferior experiences. Studies show that 60% of customers would leave a...

blb-pregled 15/03/2022

Global Technology Partnership

Bulb Technologies and NAGRA Focus on Delivering the Ultimate Connected Home Experience   Zagreb – February 23rd, 2022 – Croatian company Bulb Technologies, a regional technology...

bltadm 01/03/2022

Exploring the 5 Critical Areas of Telecom Transformation

Is it time to reinvent telecoms through a transformation? It is no secret that the telecommunications market is one of the most innovative and fastest-growing...

blb-pregled 22/02/2022

5 Customer Service Updates to Make Right Now

How to kickstart the new year with a great customer service strategy   Even though January is the month we most often associate with "resolutions,"...

bltadm 14/02/2022

How Digital Transformation Is Building Agility And Resilience

Digital transformation is a critical part of any company's strategy for success Around 70% of companies say they have a digital transformation strategy in place...

bltadm 03/02/2022

Why Digital Transformations Fail?

What You Can Do To Prevent Digital Transformations Disasters? Experts estimate that the value of the global digital transformations market will reach approximately $2744.68 billion...

bltadm 17/01/2022

What Does It Mean to Be Customer-Obsessed?

You have probably heard the term "customer-focused" before - but what about "customer-obsessed"? Customer obsession is considered by many market leaders to be the future...

bltadm 13/01/2022

Consumers are ready for 5G: Are you?

  Let us take a closer look at the rise of 5G Communications providers need to think about what their strategy might look like at...

bltadm 10/01/2022

Bringing Telecom Data to the Intelligent Edge for CX

The world of customer experience continues to evolve at a rapid pace In the last few years alone, we have seen the rise of video...

bltadm 23/12/2021

Important Things to Remember in Your Digital Transformation Project

Is digital transformation more than just a technological buzzword? For years, companies have been using technology to improve the efficiency and performance of their businesses....

bltadm 13/12/2021