How to Accomplish More with Less using AI in the Contact Center
Can AI in the contact center make a difference? Contact center managers and business leaders are facing endless challenges in today’s world. They need to...
Cempresso AI Agent: Revolutionizing Generative AI Implementation
Generative AI has taken the world by storm. Ever since OpenAI introduced companies to the potential benefits of large language modelling and GenAI assistants, demand...
2023 Customer Experience Trends: Crucial Factors Affecting Contact Centers
Customer experience trends are constantly changing and the CX landscape is a dynamic one. The expectations customers had when working with companies ten years...
Digital Customer Service: 2023 and Beyond
The customer service landscape has evolved at a phenomenal rate. In recent years, customers have begun to expect more from the companies they work with....
Impact of Automation: Will it Create More Jobs than It Destroys?
Automation is a hot topic in virtually any business landscape. As workplaces become more distributed, customer expectations evolve, and processes change, companies are turning...
Bulb Technologies: What We Do and What Makes Us Different
Chances are, if you're reading this blog, you already have an idea of who "Bulb Technologies" is. After all, you're on our website! But...
Good Customer Experience Definition
6 Strategies for CX Success Good customer experiences are something that virtually every company strives for today. After all, we know that customers aren't just...
The Battle Between Calls and Chat: Which Will Win?
Regardless of the industry you're in, you probably already know that the customer experience is the key to success. More than any other factor,...
The Automation Trends to Include in your 2023 Agenda
Automation trends have many benefits Right automation trends will not only increase the efficiency of your workforce, but can also help address the challenges of...
The Best Ways to Boost Your Field Service Management
Field service management is a complex task, even in today's increasingly digital world. To effectively manage your field service operations, you need a powerful...
How to Use Automated Customer Service to Scale Customer Support
Why automation? Automation isn't a new concept in the customer service market. Certain aspects of automation have been around for decades, and they continue to...
New project venture
HT Mostar customer care to be powered by the Cempresso platform from Bulb Zagreb, Croatia – April 24th, 2022 – Bulb Technologies, a software company specializing in...
Are Your Operations Agile Enough?
Adapting to Market Changes For many companies, speed and agility have been critical components of running a successful business for years. The faster you can...
5 CX Trends to Invest in During 2022
Which CX Strategies should you explore? Customers are no longer willing to accept inferior experiences. Studies show that 60% of customers would leave a...
Global Technology Partnership
Bulb Technologies and NAGRA Focus on Delivering the Ultimate Connected Home Experience Zagreb – February 23rd, 2022 – Croatian company Bulb Technologies, a regional technology...
Exploring the 5 Critical Areas of Telecom Transformation
Is it time to reinvent telecoms through a transformation? It is no secret that the telecommunications market is one of the most innovative and fastest-growing...