Services

Our professional services team can guarantee

successful delivery of integration project


Reliable partner, prepared for the toughest challenges

 

CEM / Service Assurance and Analytics

Our central platform for state of the art service assurance and analytics is CEMPRESSO.

For full blown impact key actions are needed:

 Integration with all infrastructure elements involved in service delivery – CPE, access node, HLR, AAA, CRM, etc.
 Definition and creation of guided workflows to automate the troubleshooting business logic
 Customization of user interface for various channels: customer support agents, subscriber self-service, field technicians
 Implementation of proactive analytics modules to detect and solve problems before end users experience them

Network Element Provisioning

Provisioning of access network nodes (e.g. DSLAM) in a multivendor environment can be extremely complex, especially in case of delivering to subscriber ports an extensive matrix of converged services.

Our team has performed numerous projects, automating provisioning of various xDSL/FTTx access network node types over different communication protocols – TL1, Corba, SNMP and WS.

 

Device Management and Provisioning

With over thirty ACS systems integrated worldwide, our team has deep expertise in set-up and integration of device management platforms.
 All types of customer premise equipment – RGWs/IADs, cable modems, MTAs, STBs, etc.
 Diverse management protocols – ranging from TR-069 to CLI (i.e. SSH, Telnet)
 DOCSIS legacy provisioning flows
 Zero-touch CPE provisioning

Whenever possible we strive for the highest possible level of CPE provisioning automation.