Reliable partner, prepared for the toughest challenges
CEM / Service Assurance and Analytics
Our central platform for state of the art service assurance and analytics is CEMPRESSO.
For full blown impact key actions are needed:
Integration with all infrastructure elements involved in service delivery – CPE, access node, HLR, AAA, CRM, etc.
Definition and creation of guided workflows to automate the troubleshooting business logic
Customization of the user interface for various channels: customer support agents, subscriber self-service, field technicians
Implementation of proactive analytics modules to detect and solve problems before end-users experience them
Network Element Provisioning
Provisioning of access network nodes (e.g., DSLAM) in a multivendor environment can be extremely complex, especially in case of delivering to subscriber ports an extensive matrix of converged services.
Our team has performed numerous projects, automating the provisioning of various xDSL/FTTx access network node types over different communication protocols – TL1, Corba, SNMP and WS.