Blog

6 Easy Steps for Simplifying Customer Service Strategy

The right customer service strategy is a great way to optimize and improve the experience for your end customers Customer service is becoming increasingly complex....

bltadm 16/09/2022

5 Common Customer Service Agent Frustrations

  An excellent customer experience is a key to success If you want to deliver an exceptional customer experience, you need to address the "employee...

bltadm 06/09/2022

The Rising Demand for Asynchronous messaging

  Could asynchronous messaging be the hidden gem of the customer experience landscape? For years, we've assumed that the key to better customer service is...

bltadm 08/08/2022

Level Up Customer Engagement with Cempresso

  In today's business world, few things are more important than making sure your customer service strategy is up to snuff. Whether you're in the...

bltadm 03/08/2022

The Best Ways to Boost Your Field Service Management

  Field service management is a complex task, even in today's increasingly digital world. To effectively manage your field service operations, you need a powerful...

bltadm 01/08/2022

Quick Tips for Better Customer Support During the Holidays

The holiday season is one of the most lucrative times for many brands. It provides an opportunity to increase sales, strengthen customer relationships and deliver...

bltadm 25/07/2022

Redefining Automated Support In The Modern Age

The emergence of automated support For years, the rise of automated technologies in the CX landscape (e.g. automated support) has caused concern among employers and...

bltadm 13/07/2022

How to Use Automated Customer Service to Scale Customer Support

Why automation? Automation isn't a new concept in the customer service market. Certain aspects of automation have been around for decades, and they continue to...

bltadm 05/07/2022

10 Simple Ways to Improve Customer Service Performance in 2022

Improve your CS performance and achieve meaningful results Today, we're going to look at some of the strategies you can use to improve your customer...

bltadm 28/06/2022

Success in 2022 Depends on Your Customer Support Strategy: Are You on Track?

Redefining customer support in 2022 Redefining customer support in 2022 could be the most valuable thing you do for your business. We live in a...

bltadm 15/06/2022

The 6 Mobile Trends driving innovation that Telcos Need to Recognize in 2022

Telecommunications is one of the industries that has seen the greatest changes since the pandemic According to Deloitte analysis, demand for high-value mobile connectivity has...

bltadm 09/06/2022

Fighting the Global Labor Shortage with the Power of Automation

Automation -  the best way to fill the work gaps The global labor shortage is becoming an increasingly important issue for leaders in today's economy....

bltadm 02/06/2022

Success in 2022 Depends on Your Customer Support Strategy

Are You on Track? Redefining customer support in 2022 could be the most valuable thing you do for your business. We live in a world...

bltadm 19/05/2022

6 Quick Tips to Improve Customer Experience in Your Contact Center

Is Customer Experience a Key Differentiator Today? Although the pandemic and challenges of recent years have led to a number of changes in the way...

bltadm 13/05/2022

Cable Operators Portfolio

Redesign your customer support and reduce costs at the same time Being a cable operator today is a major challenge. For starters, cable operators are...

bltadm 03/05/2022

Are You on the Right Path with your 2022 Automation Strategy Agenda?

Every Digital Transformation Needs Automation Strategy Automation strategy, cited by market leaders like Gartner as one of the most influential technologies for the next few...

bltadm 26/04/2022

New project venture

HT Mostar customer care to be powered by the Cempresso platform from Bulb   Zagreb, Croatia – April 24th, 2022 – Bulb Technologies, a software company specializing in...

bltadm 12/04/2022

Are Your Operations Agile Enough?

Adapting to Market Changes For many companies, speed and agility have been critical components of running a successful business for years. The faster you can...

bltadm 25/03/2022

5 CX Trends to Invest in During 2022

Which CX Strategies should you explore?   Customers are no longer willing to accept inferior experiences. Studies show that 60% of customers would leave a...

blb-pregled 15/03/2022

Global Technology Partnership

Bulb Technologies and NAGRA Focus on Delivering the Ultimate Connected Home Experience   Zagreb – February 23rd, 2022 – Croatian company Bulb Technologies, a regional technology...

bltadm 01/03/2022

Exploring the 5 Critical Areas of Telecom Transformation

Is it time to reinvent telecoms through a transformation? It is no secret that the telecommunications market is one of the most innovative and fastest-growing...

blb-pregled 22/02/2022

5 Customer Service Updates to Make Right Now

How to kickstart the new year with a great customer service strategy   Even though January is the month we most often associate with "resolutions,"...

bltadm 14/02/2022

How Digital Transformation Is Building Agility And Resilience

Digital transformation is a critical part of any company's strategy for success Around 70% of companies say they have a digital transformation strategy in place...

bltadm 03/02/2022

Why Digital Transformations Fail?

What You Can Do To Prevent Digital Transformations Disasters? Experts estimate that the value of the global digital transformations market will reach approximately $2744.68 billion...

bltadm 17/01/2022