Blog

Bulb Technologies starts a new journey with IPKO

We are excited to announce our latest collaboration. In the following months, we will work on the implementation of our flagship product Cempresso Customer Care…

bltadm 30/10/2020

Bulb extends DACS customers footprint to North-Western Europe market

We are very proud to announce that Fluvius has chosen Bulb as a vendor for the CPE provisioning solution and joins a long list of…

bltadm 27/02/2020

Bulb Technologies started preparations for CEMPRESSO exhibit at Call Center World 2020 and Mobile World Congress 2020

We are thrilled to announce that Bulb Technologies will exhibit at Mobile World Congress 2020 in Barcelona, as well as Call Center World 2020 in…

bltadm 13/01/2020

Our amazing experiences @ BBWF19 in Amsterdam

Was the Broadband Forum really “A separation of facts from fiction”? After a relaxing weekend, it is a great time, to sum up, our impressions…

bltadm 23/10/2019

Anga 2019 – overwhelming experience!

Cable networks evolution and standards, new technologies, and devices are shown at #angacom2019 are a constant inspiration for developing and maintaining supreme software solutions for…

bltadm 07/06/2019

Staying abreast with current trends @ Digital Transformation World

t’s been a week since we came back from #TMFDigital and we have to say that once again, the impressions are great. This year, we’ve…

bltadm 24/05/2019

Outstanding Catalyst Business Impact award won!

Bulb Technologies team enjoyed being part of this year’s Catalyst “Open AI Business Assurance Market Place”. We are very proud of our team members Maja…

bltadm 21/05/2019

Bulb Technologies, managing the customer experience in the digital era

ImpresaCity, leading magazine with a wide distribution in the Italian manufacturing and service industry offers a preliminary coverage of the Bulb Technology story and the…

bltadm 06/05/2019

UPCOMING EVENT: Bulb Technologies @ Digital Transformation World 2019

Following Bulb Technologies’ traditional presence at Digital Transformation World in Nice, we are happy to announce that once again we’ll exhibit our latest achievements in…

bltadm 26/04/2019

How Customer Relationship is changed in the Telco business

Relación Cliente, one of the most influential magazines in Spanish language, met us at Mobile World Congress, the biggest gathering of professionals in the mobile industry. The discussion revolved…

bltadm 28/03/2019

Continuous Customer Experience according to Bulb Technologies in Italian HW Upgrade magazine

“With the advent of 5G the number of connected devices will have an exponential growth…” it’s the starting line of this interesting post from HW…

bltadm 28/03/2019

Continuous Customer Experience takes the center stage at MWC-19

There is no doubt that the king of the show was the 5G, this was expected. What is perhaps worth noting is the incredible offer…

bltadm 01/03/2019

Highlights from Call Center World Berlin

CCW-19 | Customer Care World has just shut down the lights and a number of interesting topics have appeared on stage, which we will be happy to…

bltadm 25/02/2019

Telekom Slovenije selects Bulb Technologies to automate customer care and introduce Chatbot based self-care channel

Telekom Slovenije, the country’s national telecommunications operator, has selected CEMPRESSOCustomer Care, a platform for customer support process automation and knowledge management, to automate its customer care…

bltadm 22/01/2019

UPCOMING EVENTS | Bulb Technologies to Exhibit CEMPRESSO at Call Center World 2019 and Mobile World Congress 2019

Bulb Technologies, a leader in service management and customer experience solutions, has announced that it will be attending two major industry events in Q1 2019. Bulb will…

bltadm 12/01/2019

One.Vip selects Bulb Technologies to deliver deep network visibility for improved diagnostics and proactive service

Bulb Technologies, a leader in service management and customer experience solutions, today announced that One.Vip has selected its service quality and network infrastructure analytics solution, CEMPRESSO Analytics…

bltadm 13/12/2018

The Broadband World Forum Bake-Off

Broadband World Forum was awash with the usual buzzwords that we hear in the telecoms industry: “Gigabit broadband”, “5G”, “smart cities”, “next generation networks”, “automation”…

bltadm 05/11/2018

UPCOMING EVENT | Broadband World Forum 2018 – Come and join us!

From 23-25 October, the Bulb Technologies team will head to Berlin to attend Broadband World Forum (BBWF), the world’s largest event entirely dedicated to network infrastructure….

bltadm 11/10/2018

Bulb Technologies partners with Huawei to guarantee flawless IPTV and OTT application delivery

Certification recognises Bulb’s world class application design Bulb Technologies, a leader in service management and customer experience solutions, has successfully passed Huawei’s application certification process…

bltadm 10/10/2018

It’s All About the Experience!

Customers today are no longer as brand loyal as they used to be. They shop around more than ever, can easily compare products and have…

bltadm 03/10/2018

The 4 elements to improving customer experience

CSPs are struggling to provide the premium service expected by consumers, who get too often frustrated by the operator’s process of resolving problems. In fact,…

bltadm 18/09/2018

WATCH NEW VIDEO | Delivering premium customer experience – the key to brand success

Click on the image below to watch our very own Mauro Zullo discussing with Alastair Greener the importance of Customer Experience Management and the trends…

bltadm 16/08/2018

How Pan-Net solved device agnostic OTT application delivery with Bulb Technologies

Everything is about videos and online streaming nowadays. While commuting to work, or at home in front of their TV with their family, the consumption…

bltadm 16/07/2018

Data analytics and automation lead to greater customer experience management

By Neven Stipčević, CTO Bulb Technologies When it comes to customer experience management, replying to an incident in real-time is imperative as to reduce frustrations…

bltadm 30/05/2018