CX Software - The 5 Must-Have Features to Look for

Use our tips to get a game-changing CX Software Let's face it, CX is the most important factor every business should focus on today. If...

bltadm 16/11/2022

Happy Customer Service Agents = Happy Customers

How to Keep Your Agents Smiling   Happy customer service agents make for happy customers. The evidence speaks for itself: numerous studies show that the...

bltadm 04/11/2022

3 Ways For Companies To Become More Customer-Obsessed With Tech

To succeed in a new landscape of increasingly demanding buyers, brands must now learn how to become "customer-obsessed" as the time for "customer-first" is over....

bltadm 26/09/2022

The Rising Demand for Asynchronous messaging

  Could asynchronous messaging be the hidden gem of the customer experience landscape? For years, we've assumed that the key to better customer service is...

bltadm 08/08/2022

Redefining Automated Support In The Modern Age

The emergence of automated support For years, the rise of automated technologies in the CX landscape (e.g. automated support) has caused concern among employers and...

bltadm 13/07/2022

10 Simple Ways to Improve Customer Service Performance in 2022

Improve your CS performance and achieve meaningful results Today, we're going to look at some of the strategies you can use to improve your customer...

bltadm 28/06/2022

Success in 2022 Depends on Your Customer Support Strategy: Are You on Track?

Redefining customer support in 2022 Redefining customer support in 2022 could be the most valuable thing you do for your business. We live in a...

bltadm 15/06/2022

The 6 Mobile Trends driving innovation that Telcos Need to Recognize in 2022

Telecommunications is one of the industries that has seen the greatest changes since the pandemic According to Deloitte analysis, demand for high-value mobile connectivity has...

bltadm 09/06/2022

Success in 2022 Depends on Your Customer Support Strategy

Are You on Track? Redefining customer support in 2022 could be the most valuable thing you do for your business. We live in a world...

bltadm 19/05/2022

6 Quick Tips to Improve Customer Experience in Your Contact Center

Is Customer Experience a Key Differentiator Today? Although the pandemic and challenges of recent years have led to a number of changes in the way...

bltadm 13/05/2022

Are You on the Right Path with your 2022 Automation Strategy Agenda?

Every Digital Transformation Needs Automation Strategy Automation strategy, cited by market leaders like Gartner as one of the most influential technologies for the next few...

bltadm 26/04/2022