How to Integrate AI into Your Current Systems: The Ultimate Guide

Countless companies in virtually every industry today are looking for streamlined ways to integrate AI into their existing processes and systems. Why? Because AI has...

blb-pregled 18/04/2024

How to Accomplish More with Less using AI in the Contact Center

Can AI in the contact center make a difference? Contact center managers and business leaders are facing endless challenges in today’s world. They need to...

blb-pregled 10/04/2024

Improving Agent Training with Cempresso AI Training Agent

Customer expectations are evolving. In the age of rapid digital transformation, buyers not only expect fast service and support across a range of channels. They...

blb-pregled 13/03/2024

The Cempresso AI Agent Studio: Exciting Use Cases for Flexible LLM Integration

besides LLM (Large Language Model) technology is revolutionizing the digital landscape. Responsible for powering some of the world’s most intuitive AI technologies, including generative AI...

blb-pregled 07/03/2024

Cempresso AI Agent: Revolutionizing Generative AI Implementation

Generative AI has taken the world by storm. Ever since OpenAI introduced companies to the potential benefits of large language modelling and GenAI assistants, demand...

blb-pregled 20/02/2024

Digital Customer Service: 2023 and Beyond

The customer service landscape has evolved at a phenomenal rate. In recent years, customers have begun to expect more from the companies they work with....

bltadm 10/05/2023

Good Customer Experience Definition

6 Strategies for CX Success Good customer experiences are something that virtually every company strives for today. After all, we know that customers aren't just...

bltadm 01/03/2023

What Is Agent Experience And How It Influences Customer Experience

For some time now, companies have been focusing more on the concept of "CX" (Customer Experience). They know that they need to provide a perfect...

bltadm 06/02/2023

Customer Service is Changing: Here’s What to Expect in the Future Landscape

  Customer service is undergoing a massive transformation, driven by the rising expectations and demands of the changing consumer landscape. According to Salesforce, 80% of...

bltadm 27/01/2023

How to Include Powerful Human Interactions in a Seamless Strategy for Digital Customer Experience

  The way companies serve their customers has changed drastically in recent years. As consumers become more digitally focused, old-fashioned call centers are quickly being...

bltadm 11/01/2023

5 Major Technology Trends to Prepare for by 2025

  Today, we're taking a look at 5 of the most important technology trends by 2025. The speed of technological change in today's world is...

bltadm 02/01/2023

The Automation Trends to Include in your 2023 Agenda

Automation trends have many benefits Right automation trends will not only increase the efficiency of your workforce, but can also help address the challenges of...

bltadm 22/12/2022

Exploring Real-Time Communication from the Agent, Organization, and Customer Perspectives

Is real-time communication what call centers need? Contact centers have come a long way over the decades - but one premise still remains - is...

bltadm 06/12/2022

CX Software - The 5 Must-Have Features to Look for

Use our tips to get a game-changing CX Software Let's face it, CX is the most important factor every business should focus on today. If...

bltadm 16/11/2022

Happy Customer Service Agents = Happy Customers

How to Keep Your Agents Smiling   Happy customer service agents make for happy customers. The evidence speaks for itself: numerous studies show that the...

bltadm 04/11/2022

3 Ways For Companies To Become More Customer-Obsessed With Tech

To succeed in a new landscape of increasingly demanding buyers, brands must now learn how to become "customer-obsessed" as the time for "customer-first" is over....

bltadm 26/09/2022