How to Integrate AI into Your Current Systems: The Ultimate Guide

Countless companies in virtually every industry today are looking for streamlined ways to integrate AI into their existing processes and systems. Why? Because AI has...

blb-pregled 18/04/2024

Digital Customer Service: 2023 and Beyond

The customer service landscape has evolved at a phenomenal rate. In recent years, customers have begun to expect more from the companies they work with....

bltadm 10/05/2023

8 Ways You Can Meet Customer Expectations

Figuring out how to meet and exceed customer expectations isn't as easy as it seems. All companies know that if they want to compete in...

bltadm 26/04/2023

Impact of Automation: Will it Create More Jobs than It Destroys?

  Automation is a hot topic in virtually any business landscape. As workplaces become more distributed, customer expectations evolve, and processes change, companies are turning...

bltadm 17/04/2023

Good Customer Experience Definition

6 Strategies for CX Success Good customer experiences are something that virtually every company strives for today. After all, we know that customers aren't just...

bltadm 01/03/2023

What Is Agent Experience And How It Influences Customer Experience

For some time now, companies have been focusing more on the concept of "CX" (Customer Experience). They know that they need to provide a perfect...

bltadm 06/02/2023

Customer Service is Changing: Here’s What to Expect in the Future Landscape

  Customer service is undergoing a massive transformation, driven by the rising expectations and demands of the changing consumer landscape. According to Salesforce, 80% of...

bltadm 27/01/2023

The Battle Between Calls and Chat: Which Will Win?

  Regardless of the industry you're in, you probably already know that the customer experience is the key to success. More than any other factor,...

blb-pregled 18/01/2023

How to Include Powerful Human Interactions in a Seamless Strategy for Digital Customer Experience

  The way companies serve their customers has changed drastically in recent years. As consumers become more digitally focused, old-fashioned call centers are quickly being...

bltadm 11/01/2023

5 Major Technology Trends to Prepare for by 2025

  Today, we're taking a look at 5 of the most important technology trends by 2025. The speed of technological change in today's world is...

bltadm 02/01/2023

The Automation Trends to Include in your 2023 Agenda

Automation trends have many benefits Right automation trends will not only increase the efficiency of your workforce, but can also help address the challenges of...

bltadm 22/12/2022

What is Call Deflection, and Why Does Your Business Need It?

Could call deflection to be the key to a more effective customer service strategy? Many experts think so. We live in a world where customers...

bltadm 13/12/2022

Exploring Real-Time Communication from the Agent, Organization, and Customer Perspectives

Is real-time communication what call centers need? Contact centers have come a long way over the decades - but one premise still remains - is...

bltadm 06/12/2022

CX Software - The 5 Must-Have Features to Look for

Use our tips to get a game-changing CX Software Let's face it, CX is the most important factor every business should focus on today. If...

bltadm 16/11/2022

Happy Customer Service Agents = Happy Customers

How to Keep Your Agents Smiling   Happy customer service agents make for happy customers. The evidence speaks for itself: numerous studies show that the...

bltadm 04/11/2022

2023 Customer Experience And Customer Service Trends

  The landscape of customer experience and customer service continues to evolve at a rapid pace. According to reports from market leaders such as Salesforce,...

bltadm 11/10/2022