Intelligent workflows activate your intelligence, tap into data, and provide the best immediate response to a given situation.
In every company and industry, leaders are looking for new ways to increase efficiency, productivity, and performance. As the workplace becomes more complex and customer expectations evolve, this often means investing in innovative, intelligent tools.
Using artificial intelligence, automation, and analytics, companies can effectively transform their day-to-day processes into streamlined activities that take less time and resources. These tools for building “intelligent workflows” help companies bypass the stress of global labor shortages while improving team efficiency and employee engagement.
Today, we’ll look at how any organization can unlock new levels of transformation with the right intelligent workflows.
What is an Intelligent Workflow?
Before we look at some use cases for creating value with intelligent workflows, we first need to consider what an “intelligent workflow” is. Essentially, this concept refers to a method of workplace orchestration that integrates AI, machine learning, analytics, and automation.
Intelligent workflows allow organizations to go beyond the basics of automating simple, repetitive tasks and focus on improving unpredictable tasks. Intelligent workflows leverage the power of machine learning and artificial intelligence to increase the flexibility, visibility, and agility of everyday tasks and fundamentally transform workplace processes.
Properly deployed, low-code and no-code platforms for creating these workflows enable leaders and teams to streamline their activities visually and conveniently. Normally manual tasks can be automated to increase efficiency, while management uses the data collected by the systems to make intelligent decisions for the business.
Intelligent workflows enable companies to spend less time on repetitive tasks in an increasingly competitive environment and more time implementing rapid changes that enable long-term growth.
Use Cases for Intelligent Workflows
One of the most attractive things about intelligent workflows today is that they’re so flexible. The advent of low-code platforms like Cempresso ensures that companies can embed intelligent workflows into everything from customer service to onboarding relationships.
Some of the key use cases for this technology are:
1. Transforming onboarding relationships
Almost all companies use some form of onboarding. Whether it’s adding a customer to a database or a new employee, there are critical processes that must be considered. Intelligent workflows can speed up and simplify the process of capturing the information needed while reducing error-prone and time-consuming manual tasks.
For example, Cempresso’s intelligent onboarding solution can help you collect valuable data, improve business-customer collaboration, and gain clear insights into the stages of the customer journey. You can manage a range of onboarding use cases in a single environment and leverage your analytics to increase customer engagement and satisfaction.
2. Business Operations
There are countless critical processes involved in running any business. From managing assets to tracking networks in the telecommunications landscape. Each of these tasks often involves complex considerations, such as what to do if a data center fails and a business needs to relocate to another network. While in the past these processes required consistent guidance from a human operator, this no longer needs to be the case.
Intelligent workflow provides businesses with a convenient and streamlined way to complete tasks and quickly resolve issues in any environment. Intelligent workflow systems can eliminate most tasks that would otherwise take up important employee time. For example, you can develop an IVR system that identifies which customer is asking for assistance when someone contacts your team and immediately displays information about that customer, their products, and their current network environment. This means teams can work faster and more efficiently.
3. Delivering customer service
Perhaps the most valuable area for intelligent workflows in many competitive organizations is customer experience, a lucrative field for automation. While you can not automate every part of the customer journey, you can use workflows to improve a variety of experiences. For example, you could set up an automated diagnostics and troubleshooting system that automatically guides customers or employees in resolving common issues.
Intelligent workflows can help align teams across multiple service channels by routing calls to the right agent in each environment and automatically providing contextual information about the customer to each agent during the customer journey. You can even create intelligent workflows for virtual assistants and chatbots to help resolve issues when your agents are not available.
4. Analyzing and optimizing performance
Intelligent workflows not only give you the ability to solve problems faster but can also help you avoid problems in the first place. With automated systems to track key metrics and performance information across business environments, it’s easy to stay ahead of performance issues.
An intelligent workflow can use an AI system to constantly look for problems within a telecom network and immediately switch customers to a failover environment when a problem occurs or request more bandwidth resources from the cloud. With artificial intelligence, you can set up common policies and procedures and use robotic process automation to resolve issues as they arise. That means customers get faster support, even when your team members are unavailable or on call 24/7.
5. Empowering Business Development
Intelligent workflows are packed with artificial intelligence and machine learning technologies designed to collect and act on valuable data. The information gathered through your automation strategies can also pave the way for better business decisions for the future of your organization. A low-code and collaborative platform can even come equipped with suggestions for improving team productivity and performance based on historical data and trends.
With intelligent workflows, you can even set up automatic upgrades and improvements based on specific policies. For example, if your service performance dashboard detects that a new product or service would be beneficial to a customer based on current usage, it can automatically send a sales email or marketing message.
The Key to Successful Intelligent Workflows
While there are numerous use cases and opportunities to explore in the world of intelligent workflows, it’s important to remember that, like any other technology, this innovation requires the right strategy. For most companies today, investing in a successful intelligent workflow means looking for a convenient low-code design tool that is tailored to their business.
The Cempresso customer care platform, for example, has a low-code environment where teams and executives can collaborate to create intelligent customer care workflows. The WYSIWYG environment makes it easy to transform complex processes into step-by-step instructions for an automated system. In addition, the low-code nature means you can turn your regular employees into citizen developers capable of making a real difference to your team.
Low-code platforms help eliminate some of the misconceptions that often overwhelm teams dealing with traditional IT methods. In the past, building an intelligent workflow IT required analysts to translate team requirements into IT designs and then hire programmers to turn those strategies into finished applications. This process often took far too long and often did not produce results that met user expectations.
With low-code offerings, companies can take a more agile and collaborative approach, where every team member can participate in automating complex and repetitive tasks.
Time to Explore Intelligent Workflows?
Intelligent workflows are not only the next step in the growing automation landscape but have what it takes to change the way we work forever. Used correctly, these tools can improve compliance, reduce the risk of errors, and increase team member efficiency. At the same time, your business will benefit from higher productivity, greater customer satisfaction, and more sales opportunities.
With intelligent workflows that support and complement teams, companies can make the entire workforce more efficient and streamlined. Contact Bulb Tech today to begin your journey.