Bulb Technologies and NAGRA Focus on Delivering the Ultimate Connected Home Experience
Zagreb – February 23rd, 2022 – Croatian company Bulb Technologies, a regional technology leader in automated technical troubleshooting, digital transformation, and customer experience management and a part of M+ Group (XZAG:MRUL) from 2021, is expanding its collaboration with NAGRA, a Kudelski Group company (SIX: KUD.S) and the world’s leading independent provider of content protection and multiscreen television solutions, by integrating its Bulb Cempresso suite with the NAGRA Scout solution.
This new partnership is a major step for Bulb Technologies and a confirmation of their significant success so far.
Bulb Technologies has helped communications service providers – fixed, cable, and mobile – deliver a superior customer experience while dramatically reducing operating costs. For more than 15 years, Bulb has served more than forty clients across Europe, including operators Deutsche Telekom, A1 Telekom Austria, Telecom Italia TIM, and United group.
Bulb’s state-of-the-art solutions for Service Assurance, Customer Experience Management (CEM), Device Management, and Service Analytics rival those of the largest global software vendors. Bulb’s Cempresso Suite is a next-generation solution that offers a new approach to automated end-to-end diagnostics, guided troubleshooting, and analytics.
“A partnership of this magnitude is a great achievement for Bulb Technologies. It is a testament to the quality and reliability of Bulb, which has positioned itself as a regional technology leader over the past 15 years in the areas of digitalization and automation of customer care processes and customer experience management. We also see this partnership as a strong confirmation that Bulb’s Cempresso platform has capabilities and functionalities to meet the needs of large solution providers like NAGRA.”, said Neven Stipčević, the CTO of Bulb Technologies.
The collaboration with NAGRA allows broadband service providers to deliver intelligent home cybersecurity solutions to their subscribers while strengthening customer care with optimized and automated troubleshooting workflows enabled by Cempresso. NAGRA has been providing content and service protection solutions to its broadband service provider customer base for more than 25 years. Such solutions ensure that content is distributed to consumers through broadcast or streaming solutions and content investments are protected through innovative solutions such as advanced content protection, forensic watermarking, and anti-piracy solutions. With NAGRA Scout, the company is extending its solution portfolio further drawing on its expertise in cybersecurity, IoT, and digital television to deliver an intelligent network security solution that protects consumer’s personal data and connected devices whether at home or away.
“We’re delighted to partner with Bulb Technologies, adding their innovative customer experience technology to our new NAGRA Scout Solution” commented Laura Buffard, Senior Director Connected Home Product Line, NAGRA, “Harnessing Bulb Technologies alongside core NAGRA capability equips broadband service providers with a new solution that directly responds to needs of the always-connected consumer.” she continued.
With consumers increasingly concerned about their digital footprints, accelerated by connected lifestyles, the NAGRA Scout solution seeks to provide broadband service operators with a new solution that is designed to drive retention, generate incremental revenues, and crucially, through advanced remote troubleshooting and diagnosis, provided by Bulb technologies, increase the number of first-call closures and reduce churn.
About Bulb Technologies
Bulb Technologies, a part of M+ Group (XZAG:MRUL), is a software company focused on the digitalization of customer support and customer engagement through solutions for customer-facing departments and self-service applications. For years, we have delivered business automation software solutions to automate and improve business processes with advanced technologies. Bulb’s portfolio enables businesses to achieve various benefits such as higher productivity and cost reduction, greater accuracy, improved customer experience, higher employee satisfaction and revenue, and improved operational excellence.
NAGRA, the digital TV division of the Kudelski Group (SIX:KUD.S), provides security and multiscreen user experience solutions for the monetization of digital media. The company provides content providers and DTV operators worldwide with secure, open, and integrated platforms and applications over broadcast, broadband, and mobile platforms, enabling compelling and personalized viewing experiences.
Kudelski Group – Corporate Communications
Director Corporate Communications & Media Relations
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