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What Does It Mean to Be Customer-Obsessed?

You have probably heard the term "customer-focused" before - but what about "customer-obsessed"? Customer obsession is considered by many market leaders to be the future...

bltadm 13/01/2022

Consumers are ready for 5G: Are you?

  Let us take a closer look at the rise of 5G Communications providers need to think about what their strategy might look like at...

bltadm 10/01/2022

Bringing Telecom Data to the Intelligent Edge for CX

The world of customer experience continues to evolve at a rapid pace In the last few years alone, we have seen the rise of video...

bltadm 23/12/2021

Important Things to Remember in Your Digital Transformation Project

Is digital transformation more than just a technological buzzword? For years, companies have been using technology to improve the efficiency and performance of their businesses....

bltadm 13/12/2021

Overcoming Gaps in Customer Experience

Do your services meet your customers' expectations? Are you really offering the greatest products and solutions on the market, or are you struggling to stand...

bltadm 06/12/2021

Tips For Improving Your Customer Self-Service Strategy

Self-service - one of the most popular new trends in customer service We live in an age where customers are increasingly comfortable using technology and...

blb-pregled 25/11/2021

In Times Of Need, How Can Telcos Be There For Customers?

Can  customers trust Telcos? Today's customers want companies they can trust. Whether you are a B2B brand providing telecom services to large enterprises or a...

bltadm 15/11/2021

Why is Customer Self-Service Becoming So Important?

Self-service solutions are taking the world by storm In a digital environment, self-service offerings allow customers to bypass interacting with an agent and get the...

bltadm 02/11/2021

Giving Your Business an Edge with Digital Transformation

Digital transformation - the evolution of businesses Digital transformation or "DX" is not just a buzzword - it's a term that refers to the evolution...

bltadm 19/10/2021

Streamlining Processes in Telecommunications with Automation

How to speed up your business processes without compromising quality, security, and performance? Speed is of the essence for the success of a business. Time...

bltadm 06/10/2021

Join us at the Broadband World Forum 2021 in Amsterdam

On October 13 and 14, the Bulb Technologies team will be exhibiting at Broadband World Forum (BBWF), the world's largest event dedicated exclusively to network...

bltadm 01/10/2021

6 Automation Predictions for Beyond 2021

Where is automation headed? Prediction is a dangerous game these days - especially after the events of 2020, yet month after month we see more...

bltadm 23/09/2021

Telco Troubleshooting Automation

Deliver a superior customer experience while lowering costs As businesses and their teams become increasingly complex, the demand for simple, streamlined, intelligent workflows has never...

bltadm 16/09/2021

Intelligent information management best practices

On the path to greater digital efficiency, productivity, and scalability, businesses must find the best way to manage information and use it to their advantage....

bltadm 13/09/2021

5 Amazing Ways to Digitally Transform Customer Experience

Around 86% of customers say they're happy to pay more for a guaranteed good customer experience, and 49% of customers make impulse purchases based on...

bltadm 19/08/2021

The Ultimate Guide to Launching a Process Automation Project

As companies search for ways to make businesses more efficient, productive, and effective, automation has risen to the top of the must-have investment list. According...

bltadm 04/08/2021