5 Customer Service Updates to Make Right Now
How to kickstart the new year with a great customer service strategy Even though January is the month we most often associate with "resolutions,"...
How Digital Transformation Is Building Agility And Resilience
Digital transformation is a critical part of any company's strategy for success Around 70% of companies say they have a digital transformation strategy in place...
Why Digital Transformations Fail?
What You Can Do To Prevent Digital Transformations Disasters? Experts estimate that the value of the global digital transformations market will reach approximately $2744.68 billion...
What Does It Mean to Be Customer-Obsessed?
You have probably heard the term "customer-focused" before - but what about "customer-obsessed"? Customer obsession is considered by many market leaders to be the future...
Consumers are ready for 5G: Are you?
Let us take a closer look at the rise of 5G Communications providers need to think about what their strategy might look like at...
Bringing Telecom Data to the Intelligent Edge for CX
The world of customer experience continues to evolve at a rapid pace In the last few years alone, we have seen the rise of video...
Important Things to Remember in Your Digital Transformation Project
Is digital transformation more than just a technological buzzword? For years, companies have been using technology to improve the efficiency and performance of their businesses....
Overcoming Gaps in Customer Experience
Do your services meet your customers' expectations? Are you really offering the greatest products and solutions on the market, or are you struggling to stand...
Tips For Improving Your Customer Self-Service Strategy
Self-service - one of the most popular new trends in customer service We live in an age where customers are increasingly comfortable using technology and...
In Times Of Need, How Can Telcos Be There For Customers?
Can customers trust Telcos? Today's customers want companies they can trust. Whether you are a B2B brand providing telecom services to large enterprises or a...
Why is Customer Self-Service Becoming So Important?
Self-service solutions are taking the world by storm In a digital environment, self-service offerings allow customers to bypass interacting with an agent and get the...
Giving Your Business an Edge with Digital Transformation
Digital transformation - the evolution of businesses Digital transformation or "DX" is not just a buzzword - it's a term that refers to the evolution...
Streamlining Processes in Telecommunications with Automation
How to speed up your business processes without compromising quality, security, and performance? Speed is of the essence for the success of a business. Time...
Join us at the Broadband World Forum 2021 in Amsterdam
On October 13 and 14, the Bulb Technologies team will be exhibiting at Broadband World Forum (BBWF), the world's largest event dedicated exclusively to network...
6 Automation Predictions for Beyond 2021
Where is automation headed? Prediction is a dangerous game these days - especially after the events of 2020, yet month after month we see more...
Telco Troubleshooting Automation
Deliver a superior customer experience while lowering costs As businesses and their teams become increasingly complex, the demand for simple, streamlined, intelligent workflows has never...