CEMPRESSO is a new-concept solution for customer support automation and knowledge management. It provides automated diagnostics and step-by-step guided troubleshooting of all telecom services. It is used by all types of CSPs, irrespective of the access infrastructure – xDSL, cable, FTTx, mobile, etc. CEMPRESSO is integrated with all telecom OSS/BSS systems. It provides end-to-end visibility of the entire network, encompassing all infrastructure elements involved in service delivery.
CEMPRESSO sits on top of a telecom operator’s infrastructure. It is based on a carrier-grade scalable, multitenant architecture and integrated with all elements involved in the service delivery, including customer devices.
Its unique domain approach enables the flexibility to be used as a comprehensive end-to-end service assurance platform or as a management tool for specific network elements.
The powerful analytics module leverages abundant information embedded within customer care sessions and the associated workflow steps to improve customer support processes.
Agent-Assisted Care: Easy-to-use, intuitive customer support agent dashboard with step-by-step guidance. Automated troubleshooting workflows lower requirements on skills of CSR and technical staff.
Self-Assisted Care: Self-service web and mobile GUI empowers subscribers and offloads customer support center.
Proactive Care: Proactive collection and analysis of data from various network elements. When possible, issues are resolved before customers become experience service problems.
SINGLE SOLUTION ACROSS MULTIPLE CHANNELS
SINGLE SOLUTION ACROSS ALL SERVICES AND DOMAINS
CEMPRESSO‘s unique workflow engine for implementation of business process logic automates the customer support process
CEMPRESSO delivers a superior customer experience – key to retaining and increasing revenue – while letting operators significantly reduce customer support related OPEX.
INCREASED REVENUE THROUGH SUPERIOR CUSTOMER EXPERIENCE