NEW DIMENSION OF CUSTOMER EXPERIENCE MANAGEMENT

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Next-generation solutions for management of telecommunication services

Bulb Technologies

PRODUCTS


Bulb Technologies solutions automate complex telecom service management processes throughout the entire service lifecycle: from service activation and configuration to analysis, quality assurance and problem solving to upselling of new service bundles. Our solutions enable all types of telecom operators ‒ fixed, cable and mobile ‒ to deliver superior customer experience and to significantly reduce customer support related cost.



Bulb Technologies Telecom Service Management Product Suite

CEMPRESSO CEMPRESSO
DACS DOCSIS - DHCP Auto Configuration System
BEPS NEPS - Network Element Provisioning System
  • CEMPRESSO is a new-concept software platform for customer support process automation and knowledge management. CEMPRESSO was developed to address the increasingly complex telecom Customer Experience Management domain. It provides automated diagnostics and guided troubleshooting of telecommunication services based on detailed and easy-to-create workflows for customer support agents, field technicians and end-subscribers.

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  • DACS (DHCP/DOCSIS Auto Configuration System) is a centralized CPE device provisioning platform based on a telecom grade DHCP management server. DACS is a highly reliable solution that easily replaces any existing legacy DHCP/DOCSIS platform.

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  • NEPS (Network Element Provisioning System) allows telecom operators to manage and automate service delivery processes. It enables operators to manage DSLAM and OLT network nodes in a multivendor network environment.

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SERVICES


Bulb experienced professional services team guarantees successful delivery of integration projects in the most complex multivendor telecom network environments.

CEM / Service Assurance Solutions Integration
Device Management Solutions Integration
Provisioning Solutions Integration

OUR CUSTOMERS


INTEGRATION SERVICES DELIVERED TO

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