Solution designed for Telecoms but made to deliver superb customer experience to customers
We developed Cempresso Analytics Suite based on experiences and difficulties some of our longterm customers were facing. They often need solutions for rather complicated, hard to identify and to resolve issues. And we offered to accompany them with our solutions.
With Cempresso, it becomes easier to tackle challenges such as:
Being reactive is not enough. Now is time to change to proactive.
Customers want more by a minute. That is why they are not content with only reacting to their contact when they have issues. They expect services they are paying for to work all the time, without any issues what so ever.
Proactive management depends on a continuous and rigorous inspection of the network to look for the causes of a failure before that failure occurs. Important thing is not to treat network failures as routine or normal. It is all about detecting imminent failure conditions followed by remediation before problems become evident to users.
Use our solutions to get the hang of it before it and solve issues as soon as possible. This could be the differentiator you need on your market.
First things first – when it comes to being proactive, having a large amount of data is a starting point.
In network management use cases, we connect to various network elements, CPEs and legacy systems to try to pinpoint deviations and rules at which they occur.
With your data sets and our powerful tools, breaking down root causes and setting remedy actions becomes a piece of cake.
Thanks to years of business experience and technical competences in telecoms worldwide, we provide services that are hard to find, but they deliver end-to-end solution.
Target desired KPI by choosing use cases with meaningful impact
Network impacts many KPIs:
– network performance,
– technicians dispatch,
– repeated calls to call centre or repeated faults on the field,
– customer experience (NPS or TRI*M),
– various cost expences from CPE to OPEX needed to solve issues.
Cempresso has dealt with many use cases used to target various KPIs.
One of our use cases is the detection of interference in a cable network. This use case targets less dispatch to service technicians KPI. Instead, these issues trigger network technicians dispatch.
By solving the access part of the network, we improve customer experience – without the customer noticing that he has issues.