The Perfect tool for superhero-like
Customer Service and Proactive Company
Best Platform For Divergent Use Cases
Cempresso Customer Care is a new-concept software platform for customer support process automation and knowledge management.
It provides automated background investigation and root cause analysis, 360 service visibility, as well as unique automatic remedy and guided support concept via various channel interfaces.
This means, all the hard work is done by Cempresso by predefined workflow in every call, so agents can focus on more important things than how to interpret loads of data.
Cempresso Customer Care main characteristics:
- Easy-to-use and intuitive
- Step-by-step guided workflows
- Flexible platform management
- Advanced and powerful care sessions analytics
- Different roles involved in process connected via ONE tool (call centre agents, 2nd and 3rd level support)
- NBI interface for integration with other OSS/BSS systems
Automation of Complex Cross-functional Processes
CEMPRESSO‘s flexible design studio for implementation of business process logic enables fast creation and deployment of complex flows in an easy-to-use drag-and-drop interface.
- Everything in CEMPRESSO is managed through workflows
- No business logic implemented in application code
- Design process flow once and simply deploy it on all channels (CSR console, mobile app, chatbot, etc.)
- Consistent customer interaction history that involves all channels (e.g. CSR console, self-care app, chatbot, etc.)
- Leverage Cempresso capabilities and seamlessly incorporate machine-to-machine interaction chatbot flows (e.g. home device management)