Cempresso Analytics & Intelligence

 

 

Do more with data than just look at it.
Improve business based on big data analysis.

 

 

 

 

Make the value of data and advance into proactive world

 

Cempresso AI was designed to collect, process and analyse relevant data to generate actionable insights and trigger proactive actions to enhance overall customer experience level.

One of our main use cases with Cempresso AI is in telecommunication: Cempresso AI processes data from customer devices, network elements, service delivery platforms and OSS/BSS systems to generate insights for managing technical operations, customer care and marketing actions.

Effect: a positive impact on different business KPIs (decrease of unjustified tickets to 2nd and 3rd level, increase of first call resolution, performance boost on technical teams – group ticketing rather than individual, etc.)

Cempresso Analytics and Intelligence main features:

  • Massive volume data collecting from the entire network, processing, enrichment and storage
  • Scalable for deploy on largest networks
  • KPI/KQI calculation with adaptable reporting and visualization engine
  • Proactive alerts and automated activities based on formed insights
  • Acceleration of root cause analysis, recommendations and insights for customer care
  • Out of the box templates to cover the most relevant use cases

 

Key benefits:

  • Tackles various difficulties at diverse levels (Network, service, OSS/BSS level, etc.)
  • Pre-defined analytics libraries (CPE/Home Analytics, DSLAM Line Analytics, DOCSIS Network Analytics, IPTV/OTT Service Analytics, etc.)
  • Robust source for launching proactive activities in Cempresso CC (e.g. proactive call towards end customer) or AC (e.g. push ticket to support departments to solve an issue before customer call)
  • Enables business to identify anomalies and define remedy actions with simple drag-and-drop functionality

Cempresso AI is the “glue” needed to connect the reactive and proactive way of work.