Bulb Technologies has announced today that Iskon Internet, a leading alternative operator in Croatia and part of Deutsche Telekom Group, deployed CEMPRESSO, the industry’s most advanced platform for automated broadband diagnostics and guided troubleshooting.
“Iskon is using CEMPRESSO in its call center as the main support tool for troubleshooting process automation,”commented Neven Stipcevic, CTO of Bulb Tech, a leader in broadband service management and customer experience solutions, “With CEMPRESSO’s agent-assisted care, customer support has improved as agents now have a unique customer support agent dashboard with step-by-step guidance and end-to-end visibility of the entire network and customer devices at their fingertips.”
Iskon was looking to improve their customer experience, and CEMPRESSO delivered. This is key to retaining and increasing revenue – while helping the company significantly reduce customer support related OPEX.
CEMPRESSO sits on top of Iskon’s existing infrastructure. A customer of Bulb’s since 2008, Iskon was interested in elevating customer care and decided to implement Bulb’s CEMPRESSO product.
About Bulb Technologies
Bulb Technologies provides solutions for telecom service management, customer support process automation and knowledge management. Bulb enables all types of service providers ‒ fixed, cable and mobile ‒ to deliver superior customer experience and significantly reduce customer support related costs. Bulb’s solutions support any protocol, device or telecom network element, and meet complex custom delivery requirements in the multivendor network infrastructure. Bulb was founded in 2006. Its customers include companies of Deutsche Telekom, Telekom Austria and United Groups. Learn more at www.bulbtech.com