Bulb Technologies has announced today that Makedonski Telekom AD (Maktel), a telecom company in the Republic of Macedonia and part of the Deutsche Telekom Group, has awarded Bulb with its service assurance project.
Bulb, a leader in broadband service management and customer experience solutions, will deploy a central broadband service assurance platform for Maktel, including the Alcatel-Lucent/Motive ServiceView product, as its central Service Management Platform (SMP) for broadband services. Once Bulb deploys the new platform, Maktel will have a sophisticated diagnostics and troubleshooting platform, improving the customer experience and quality of service. As a strategic Alcatel channel partner, Bulb delivers integrates ServiceView products personalized to operator needs.
“Maktel’s two highest priorities are fast integration and improvement to its call center,” commented Neven Stipcevic, CTO of Bulb. “With years of expertise, Bulb’s aggressive roll-out plan will ensure that our integrated service excellence solution will meet Maktel’s tight deadlines, and that the troubleshooting processes in the telecom call center will see significant improvement immediately upon deployment.”
The project is expected to complete in the first quarter of 2016.
About Bulb Technologies
Bulb Technologies provides solutions for telecom service management, customer support process automation and knowledge management. Bulb enables all types of service providers ‒ fixed, cable and mobile ‒ to deliver superior customer experience and significantly reduce customer support related costs. Bulb’s solutions support any protocol, device or telecom network element, and meet complex custom delivery requirements in the multivendor network infrastructure. Bulb was founded in 2006. Its customers include companies of Deutsche Telekom, Telekom Austria and United Groups. Learn more at www.bulbtech.com