Alcatel-Lucent Motive hosted a customer experience event this week at BH Telecom, the incumbent operator in Bosnia and Herzegovina providing fixed and mobile telephony, broadband DSL, 3G, IPTV and many other services. Bulb Ltd., a leader in broadband service management and customer experience solutions as well as an Alcatel strategic channel partner, joined the event with a live demo to bring new telecom infrastructure technologies to the network.
“BH Telecom is poised for significant growth and we welcomed the opportunity to show them what advantages a state-of-the-art customer care and network service management system could do for their existing and planned infrastructure,” commented Bulb CEO Vedran Rezar. “We are proud to be part of this event and bring the future of telecom to South East Europe.”
Bulb’s customer experience management (CEM) solutions help service providers forge stronger and more valuable customer relationships. These solutions enable operators to foster brand loyalty by building customer-focused improvements into their products and services.
About Bulb Technologies
Bulb Technologies provides solutions for telecom service management, customer support process automation and knowledge management. Bulb enables all types of service providers ‒ fixed, cable and mobile ‒ to deliver superior customer experience and significantly reduce customer support related costs. Bulb’s solutions support any protocol, device or telecom network element, and meet complex custom delivery requirements in the multivendor network infrastructure. Bulb was founded in 2006. Its customers include companies of Deutsche Telekom, Telekom Austria and United Groups. Learn more at www.bulbtech.com