Telekom Slovenije selects Bulb Technologies to automate customer care and introduce Chatbot based self-care channel
- January 22, 2019
CEMPRESSO Customer Care deployed to increase the efficiency of service troubleshooting
Telekom Slovenije, the country’s national telecommunications operator, has selected
Telekom Slovenije was looking to arm its customer service representatives (CSRs) with
CSR agents are also armed with a dashboard that
“Telekom Slovenije is taking great steps towards becoming a leading digitally-savvy CSP,” said Vedran Rezar, CEO, Bulb Technologies. “The team has a lot of advanced CSR tools in place already, and Bulb is building upon those foundations by putting Telekom Slovenije in a position where it can fully automate processes across many aspects of the customer service lifecycle. It’s exciting to be working with an operator whose strategy clearly prioritises the guaranteeing of high customer service levels and the simplification of processes, objectives which align perfectly with what Bulb Technologies can offer.”
Find out more about Bulb Technologies’ CEMPRESSO Customer Care platform here.