Solution – Virtual Agent

Make it easy for customers and employees to get what they need, whenever they need it.

Our Virtual Agent empowers end-customer or employees through enhanced self-service over NLP based chatbot, web, mobile app, IVR, etc.

The most valuable asset anyone has is time. With our Virtual Agents, customers will use their time most efficiently

Customers and employees expect their requests to be solved immediately. As a result, live agents are often burdened answering repetitive and routine requests or rerouting issues to other departments, leaving them with little time to focus on more complex or high-value work.

Companies also rely on self-service online support material like knowledge bases, but these resources can be difficult for customers to find and navigate, requiring them to request assistance from a live agent in the end.

The answer is: smart automation to quickly resolve high volume and simple requests while improving customer and employee satisfaction.

Solution designed to solve challenges through every customer journey

Virtual Agent is an enterprise chatbot solution powered by natural
language processing (NLP) that empowers an organization to solve common issues, increase customer satisfaction and keep agents focused on more complex issues.

Virtual Agent makes it faster and easier for anyone to solve usual IT, HR and customer service requests by leading chat from conversation to resolution.

Customers can use simple, everyday language to interact with the chatbot and get precisely what they need, whenever they need it.

Which benefits will it bring?

Improve service and productivity

Deliver instant answers in conversations to resolve customer and employee issues quickly and effectively at any time of the day, any day of the week, through automated support.

Reduce agent workload

Automate routine requests – IT incidents, HR tasks, and customer inquiries.

Scale business efficiency

Reduce costs by automating common questions and handling increased volumes of routine tasks, at the same time freeing up agent time to focus on more complex cases.

Develop and deploy quickly

Visually build conversations and use pre-built templates for IT, HR, and customer service topics to rapidly deliver change to the enterprise.