Solution – Digital Onboarding And Order Management

Deliver flawless on-boarding service to grow customer satisfaction and reduce churn.

Replace manual, error-prone on-boarding activities with automated processes

Many organizations still rely on outdated and complex customer on-boarding processes that are manual, error-prone, time-consuming, and slow to adapt to ever-changing requirements.

Rather than using outdated onboarding, choose the customer-centric approach to on-boarding that spans information capture, identification, verification, and fulfilment.

Our solution enables businesses to automate the customer onboarding journey and improve satisfaction.

Deliver seamless customer experience at each touchpoint during the whole customer journey

Cempresso Customer Care solution enables enterprises to:
– Achieve a complete view of customers by connecting touchpoints and streamlining processes across business areas, systems, and activities
– Manage various onboarding cases by integrating legacy systems and diverse data sources into one complete customer view
– Assure costs decrease and more flexibility when adapting to onboarding requirements by automating key processes and eliminating non-value add steps.

Which benefits will it bring?

Decrease siloed experience within business

Organize hundreds of onboarding tasks that involve various departments and systems with minimum risk of a human error.

Transform business by adopting digital onboarding

Improve onboarding efficiency and respond to customers faster, making the whole process seamless and efficient.

Enable clear insight into customer journey phases and increase the speed of adaptation

Clear insight into the status of onboarding events and customer journey phases will enable the enterprise to react faster when needed and adjust the process easily.

Improve customer/business relationship and increase customer loyalty

Transparent collaboration between departments and with customers during onboarding increases customer satisfaction and loyalty.