Which benefits will it bring?
Reduce agent onboarding
Instead of learning multiple applications and complex know-how procedures, with unified Agent Dashboard focus agents on a single tool with guided workflow and transparent visualization designed for easy usage.
Improve agent efficiency
Work on multiple issues with an optimized, intuitive layout without losing time on issue detection, analysis and remedy action suggestion. Tool will perform all the needed steps and deliver the correct information to an agent.
Resolve issues faster with automated suggestions based on machine learning.
Increase of first call resolution
With automated suggestions based on machine learning minimize 2nd level dispatch and improve agent efficiency in first call.