Solution – Selfcare Touchpoint For Troubleshoot

Empower customers

to improve their customer experience.

 

 

 

Customers do not want to call Customer service no more than Businesses do.

So give them an alternative.

Engage customers by giving them a touchpoint they will love to use. Keep it simple, intuitive, with clear guided steps leading them to a successful solution and, for sure, they will keep on using it.

This enables focus on more complex issues and increases the resolution rate for this kind of problems which usually get lost in the quantity.

 

Complex processes adapted for average users but with maximum efficiency.

Troubleshoot might be complicated and hard to understand, but Cempresso Platform offers simplified workflow management designed to fit an average customer.

Enable solution to every problem anywhere (use Facebook, Viber, SMS, chatbot, etc.) and anytime to enhance your Customer Experience.

 

 

 

 

Never again worrying about loosing troubleshoot data due to multiple tools

Cempresso Platform enables omnichannel implementation with the same root system behind.
Customer starts and attempts solving an issue on his own and in case he fails, the ticket will be transferred to Customer Service.
Simple as that, all data will be in session for Customer Service Representative to follow up.

Choose Cempresso and forget:
    losing time and effort to maintain multiple tools on various touchpoints
    wasting a lot of training time for agents to learn to use them
    asking the customer “Can you please repeat what issue you are experiencing?”