Cempresso Active Care

 

 

Be the leader in the market

with seamless processes and proactive flows

 

 

How CEMPRESSO AC Works
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Perfect tool designed to set the bar high. Make other companies follow your lead

The best way to impress a customer is to make sure they never have to call you to complain.

Cempresso Active Care can make this happen.
With connections to all network elements, CPE and various legacy systems, Cempresso enables streamlining of complex and long-running processes by BPM workflow.

Together with identifying issues, AC guides the end-to-end process by providing a remedy in each step and verifies success rate of every action which was completed.

Cempresso Active Care main characteristics:

  • Applications are built with a fast drag-and-drop visual approach
  • It proactively initiates automatic problem-solving processes
  • It enables machine-to-machine interactions and consistent, contextualized, and personalized guided flows over multiple channels, as a part of a unified end-to-end process
  • It is tailored to meet the requirements of diverse industry customers, product lines, channels, and geographies, by creating unified processes for reusable solutions

Key benefits:

  • Fully orchestrate and automate customer-facing business processes
  • Transform and digitize legacy siloed and disconnected processes to build consistent end-to-end experiences
  • Automate proactive maintenance and remedy of quality issues and service impairments
  • Reduce cost by automating employee routine task
  • Revenue growth by improving cross-sell/up-sell
  • Manage risks by automating processes, accelerate productivity, and decrease errors
  • Real-time operational dashboards