The 4 elements to improving customer experience

  • September 18, 2018
CSPs are struggling to provide the premium service expected by consumers, who get too often frustrated by the operator’s process of resolving problems. In fact, the customer experience (CX) is one area where they can stand out from the crowd. But providing a premium CX is anything but simple.  However, there are some key elements […]
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Data analytics and automation lead to greater customer experience management

  • May 30, 2018
By Neven Stipčević, CTO Bulb Technologies When it comes to customer experience management, replying to an incident in real-time is imperative as to reduce frustrations from customers. Predicting and fixing issues before they even become visible to a customer is even more favourable, but in order to do so, a company must have a level […]
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TM Forum Wrap up

  • May 24, 2018
“tutto fumo e niente arrosto” It has now been a week since the Bulb team came back from TM Forum’s Digital Transformation World in Nice. While it was a good occasion to catch-up with our partners and customers, this was also the time to discuss about “digital transformation” with our peers in the industry and […]
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Bulb Technologies brings contextual analytics to TM Forum Catalyst on accelerating CSPs’ data-driven digital transformation

  • May 9, 2018
  Data-driven personalisation of customer journey set to transform omnichannel buying experience     Bulb Technologies announced its participation in a TM Forum Catalyst Proof of Concept (PoC), taking place at TM Forum’s Digital Transformation World conference and exhibition (14-16 May, Nice, France). Championed by BT, this Catalyst project, Accelerating the shift from Communications Service […]
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Vipnet selects Bulb Technologies to deliver a personalised and enhanced customer service

  • April 24, 2018
Vipnet automates its customer care and network troubleshooting service through a single platform to perform network diagnostics and troubleshooting across multiple domains and service types     Bulb Technologies, a leader in service management and customer experience solutions, today announced that Vipnet, a leading operator in Croatia and part of the A1 Telekom Austria Group, has […]
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Bulb Technologies launches CEMPRESSO Active Care, enabling CSP’s to provide a premium customer experience

  • April 11, 2018
    Delivers 360 service visibility, irrespective of access network, for proactive issue resolution and personalisation of customer relationship Bulb Technologies, a leader in service management and customer experience solutions today announced the launch of CEMPRESSO Active Care, a next-generation customer support platform that pro-actively resolves customer service issues across all access types and technologies before […]
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Sharing internal knowledge @ Bulb

  • February 27, 2018
Dear Bulb, meet Bulb! “No man is an island, entire of itself”… Wide spectre of concurrent projects leads to a point where it’s challenging to keep up and stay in line with company’s strategic growth. Here at Bulb, we’re not islands, we strive to achieve more by sharing internal knowledge. Every employee, every department should […]
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Follow us in 2018.

  • February 16, 2018
  Ok folks its been a frantic start to 2018 with lots of exciting things going on, new partners, new customers and new product features will be rocking this way in 2018! Come over to our LinkedIn page to get the latest news and views. While you are there check out our awesome “Why CEMPRESSO?” series. […]
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