All needed for seamless business flow is Cempresso suite.
automates cross-functional processes
inter-connects flows managed in various departments with divergent tools
facilitates automation of remedy actions with clear step-by-step guidelines to all included parties
assures easy access to all session history for additional analysis
empowers customer through self-care touchpoints (apps, portals, Facebook, chat, SMS, etc.)
initiates proactive actions affecting either a single customer or a group affected with the same issue
and much more…
How can we deliver all of this?
Our suite delivers an end-to-end solution for various processes.
Goal was to allow businesses to manage their customer interactions as reactive, proactive or even predictive.
Cempresso CC is focused on empowering the end customer through self-care, and a single frontline app used to gather and visualize various data to an agent combined with clear step-by-step remedy action guidelines.
Cempresso AC is, on the other hand, a tool used to orchestrate complicated processes and drive proactive remedy actions based on Cempresso AI data.
Cempresso AI is the glue which connects Cempresso CC and Cempresso AC components with the sole purpose to make businesses stand out on the market.
Forget tracking tickets and tasks through mail or multiple applications across the company.
Our Cempresso suite creates an end-to-end process flow and assures precise tracking of each step in the flow.
Combining all our products enables seamless transition within levels in the process as well as improving the process based on efficiency and success rate of each remedy.
This way, with Cempresso, the customer truly becomes a king.