Solution – Customer Service Process Automation

Take a break. Cempresso is doing all the hard work.

Our clients reach to us when they need a solution for:

 

Front-line cost reduction initiatives

Too many front-line applications being used

Front-line efficiency boost initiatives

Agents struggle to interpret complex data

Lack of customer exposed touch-points

Lack of interaction history in legacy system

 

suite is a solution for all of the above.

 

A platform which will make your agents efficient as superheroes

With Cempresso Customer Care, you get ONE frontline tool which can replace all current legacy systems, making agents onboarding faster and less complicated.
Cempresso Customer Care allows agents to identify root cause issue in a glance, and recommend remedy which is only a click away.

The Agent becomes a person of trust because he can deliver all the needed information and correct remedy action at the right moment.

There is no more guessing when it comes to troubleshooting.

 

 

 

Powerful platform for complex processes

Behind a simple to comprehend and easy to interpret tool lays a powerful carrier-grade based and scalable platform, with multitenant architecture and integrated with all elements involved in the service delivery chain.

A unique domain approach enables Cempresso use as a unique and comprehensive end-to-end service assurance platform for all types of telecom services and infrastructure elements (fixed, mobile, etc.).

 

 

 

 
 
 

Bring the troubleshoot process to your customer

Introducing self-care version of Cempresso to customer brings benefits for both sides.

For Company, opening a new digital touchpoint (chat, Viber, Facebook, SMS etc.) will enable inflow control to Customer service.
On the other, by empowering customers to solve simple issues on their own and avoid waiting in queue for an agent to answer, will, in the long run, make a habit of contacting Customer service as a last resort.

Both result in cost reduction.

 

Cempresso Customer Care self-care assures great customer experience. Predictive intelligence and automated workflows simplify the complex process in a way that every customer can comprehend it and wants to use it daily.

 

 

 

Make your efficiency fly to the roof with AI.

It is hard making business improvements based on instinct or personal observations. Which is why Cempresso provides analytics and intelligence stack that enables analysis of each workflow to adjust it.

The result will be an efficiency boost and increase in resolution rate.
Cempresso Analytics and Intelligence collects, processes and analyses relevant data to generate actionable insights and trigger proactive actions, to improve overall customer experience level.

With such a tool, it is easy to onboard machine learning, track trends and detect anomalies.