The Broadband World Forum Bake-Off
Broadband World Forum was awash with the usual buzzwords that we hear in the telecoms industry: “Gigabit broadband”, “5G”, “smart cities”, “next generation networks”, “automation”...
UPCOMING EVENT | Broadband World Forum 2018 – Come and join us!
From 23-25 October, the Bulb Technologies team will head to Berlin to attend Broadband World Forum (BBWF), the world’s largest event entirely dedicated to network infrastructure....
Bulb Technologies partners with Huawei to guarantee flawless IPTV and OTT application delivery
Certification recognises Bulb’s world class application design Bulb Technologies, a leader in service management and customer experience solutions, has successfully passed Huawei’s application certification process...
It’s All About the Experience!
Customers today are no longer as brand loyal as they used to be. They shop around more than ever, can easily compare products and have...
The 4 elements to improving customer experience
CSPs are struggling to provide the premium service expected by consumers, who get too often frustrated by the operator’s process of resolving problems. In fact,...
WATCH NEW VIDEO | Delivering premium customer experience – the key to brand success
Click on the image below to watch our very own Mauro Zullo discussing with Alastair Greener the importance of Customer Experience Management and the trends...
How Pan-Net solved device agnostic OTT application delivery with Bulb Technologies
Everything is about videos and online streaming nowadays. While commuting to work, or at home in front of their TV with their family, the consumption...
Data analytics and automation lead to greater customer experience management
By Neven Stipčević, CTO Bulb Technologies When it comes to customer experience management, replying to an incident in real-time is imperative to reduce frustrations from...
TM Forum Wrap up
“tutto fumo e niente arrosto” It has now been a week since the Bulb team came back from TM Forum’s Digital Transformation World in Nice....
Bulb Technologies brings contextual analytics to TM Forum Catalyst on accelerating CSPs’ data-driven digital transformation
Data-driven personalisation of customer journey set to transform omnichannel buying experience Bulb Technologies announced its participation in a TM Forum Catalyst Proof of Concept (PoC),...
Vipnet selects Bulb Technologies to deliver a personalised and enhanced customer service
Vipnet automates its customer care and network troubleshooting service through a single platform to perform network diagnostics and troubleshooting across multiple domains and service types...
Bulb Technologies launches CEMPRESSO Active Care, enabling CSP’s to provide a premium customer experience
Delivers 360 service visibility, irrespective of access network, for proactive issue resolution and personalisation of customer relationship Bulb Technologies, a leader in service management and customer...
Sharing internal knowledge @ Bulb
Dear Bulb, meet Bulb! “No man is an island, entire of itself”… Wide spectre of concurrent projects leads to a point where it’s challenging to...
Follow us in 2018.
Ok folks its been a frantic start to 2018 with lots of exciting things going on, new partners, new customers and new product features will...
Bringing value from CEMPRESSO data
Proud to be invited to present our latest analytics achievements in customer experience management! Bulb Technologies showcased the value of CEMPRESSO data within Hrvatski Telekom environment. Ksenija Bastijanić Cvijanović, Data...