Solutions

Cempresso,

the ultimate guide to ideal customer experience

Go through our solutions and find the ONE that solves problems you are encountering

Customer Service Process Automation

Empower your agents with automated diagnostics, guided step by step workflow and intuitive access to all required information in one tool, to reduce repeated interactions and facilitate fast resolution.

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Proactive Network
Management

Process data from customer devices, network elements, service delivery platforms and OSS/BSS systems to generate insights for managing technical operations, customer care and marketing actions.

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Selfcare Touchpoint for
Troubleshoot

Deliver great self-care driven by predictive intelligence and automated workflows to your customer. Reduce stressful contacts towards Customer service and improve employee satisfaction.

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Enterprise Process Automation

Combine all our products for seamless transition within levels involved in the process and improve the process based on efficiency and success rate of each remedy.

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Virtual Agent

Our Virtual Agent empowers end-customer or employees through enhanced self-service over NLP based chatbot, web, mobile app, IVR, etc.

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Agent Dashboard

Empower agents with automated background investigation and root cause analysis, 360 service visibility, as well as a unique automatic remedy and guided support concept via various channel interfaces.

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Digital On-Boarding and Order Management

Choose the customer-centric approach to on-boarding that spans information capture, identification, verification, and fulfilment. Our solution enables businesses to automate the customer onboarding journey and improve satisfaction.

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